Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
some charateristics need improvement
What do you like best about the product?
simple scheduling procedures and shift modules
What do you dislike about the product?
forecast and reports need more enhancement
What problems is the product solving and how is that benefiting you?
meeting scheduler in web based interface
- Leave a Comment |
- Mark review as helpful
Opportunities for growth and provide better results
What do you like best about the product?
What I have enjoyed the most with Calabrio is the automation of the scheduler's tasks. It takes time to prepare all the settings, but once you're done, the entire scheduling process is fast and accurate, thanks to optimization.
What do you dislike about the product?
Not that I don't like it, but the learning curve can take a while, especially when you're taking on multiple roles. Thanks to all the training videos on the Calabrio Learning Center online page. Good job, Tanya Juarez - Sweeney!
What problems is the product solving and how is that benefiting you?
Calabrio is helping with time to prepare the forecast and schedule, better visualization of analyst availability and skills, service delivery analysis, and training opportunities.
Great way to analyze agents, focusing on BOTH workforce optimization & quality
What do you like best about the product?
All the numerous resources on Calabrio’s website like webinars, user guides, videos, discussions, etc. I find them to be extremely helpful, especially as a newer member of the workforce management team!
What do you dislike about the product?
Since our organization is currently implementing Calabrio ONE (upgrading from the original version of Calabrio), I do not have any feedback in terms of dislikes at this time.
What problems is the product solving and how is that benefiting you?
Calabrio is helping us track real-time analytics and provide our clients (internal departments) the most accurate data. It allows agents to review their calls and stats in real-time, and provides higher visibility to supervisors in what their agents' day-to-day activity looks like.
New to the Calabrio world
What do you like best about the product?
The initial deployment is smooth, easily accomplished and well supported by the Calabrio team.
What do you dislike about the product?
Business groups looking to leverage APIs for BI data will find some limits
What problems is the product solving and how is that benefiting you?
Calabrio One is the Contact Center solution for our Cisco PCCE. It replaced a non-existent solution
Administrator of calabrio One application
What do you like best about the product?
very good and complex product with lots of options
What do you dislike about the product?
Support from Calabrio is not as quick as I would prefer.
What problems is the product solving and how is that benefiting you?
helping with audio/screen recording solution for our clients
Better than expected!
What do you like best about the product?
Calabrio ONE is a software that is not used in Universities like it is used in ours. We are able to record and review our agents with forms that allow them to see their progress and things that they need improvement on.
What do you dislike about the product?
The only complaint that I have is that you cannot search with the enter button in calabrio.
What problems is the product solving and how is that benefiting you?
Calabrio ONE helps solve a lot of our issues within the University Quality Assurance wise. Allows us to provide the best service to our students.
Calabrio supports their people!
What do you like best about the product?
I don’t use all of Calabrio, and I knew nothing about it a year ago. I found the employees and staff to be super helpful, and friendly. They have a ton of resources on their website you can learn from which includes user guides, webinar’s, etc. They make it fun and interesting, and they keep you up-to-date on what is happening in the contact center world. I would recommend them to anyone.
What do you dislike about the product?
More instructional videos would be fantastic.
What problems is the product solving and how is that benefiting you?
One of the ways Calabrio helps us is through speech analytics. We can find positive or negative situations we would not be aware of without this tool.
Calabrio WON
What do you like best about the product?
Calabrio One has been a fantastic tool to help my team and me accurately track and record all data points within our WF system. Calabrio ONE's best feature for me is the ability to, in real time, see adherence and Avaya activity.
What do you dislike about the product?
The only thing I dislike about the system is the inability to copy agent activity exceptions to multiple agents without application management. I wish there were a way to add a "copy/paste activity" button where the "insert activity, schedule history, and edit notes" drop-down would be.
What problems is the product solving and how is that benefiting you?
Calabrio ONE Is helping my team and I solve adherence or exception alerts by allowing us to track and monitor agents in real-time. This position helps us forecast and better utilize our agents' day-to-day activities.
calabrio its very helpfull to check my schedule
What do you like best about the product?
i can check my schedule evert time i wants, aso in my phone.
What do you dislike about the product?
all it's perfect, very easy to undestand i don't dislike anything about calabrio
What problems is the product solving and how is that benefiting you?
i use calabrio to check my schedule for work
Calabrio is an incredibly helpful tool in our contact center in all aspects
What do you like best about the product?
Calabrio is very customizable to your needs and contact center or workforce size and capabilities.
What do you dislike about the product?
Not all features are available in on-prem (even in a "lite" version) like there is with Calabrio cloud, which makes storage a little difficult for the time being
What problems is the product solving and how is that benefiting you?
It is solving our workforce forecasting needs to better staff based on call and chat/email volume
showing 121 - 130