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Configuration Flexibility was the determining factor.
Elastic Cloud gave us more flexibility and control than the AWS ElasticSearch and the ability to manage it within our AWS market account. Having x-pack available for security and monitoring and ability to customize the configuration for Slack notifications and alerts.
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Great Customizable Experience
What do you like best about the product?
I like how easy Swiftype is to use and the power of being able to rank and customize the results to a query so that I can ensure the user is getting the results that will be more helpful.
What do you dislike about the product?
I wish Swiftype would allow me to add URLs it doesn't recognize. For example, I have a few symbolic links or pages with redirects that send the user directly to a system we utilize. It would be extremely helpful if I could include those within the search results.
What problems is the product solving and how is that benefiting you?
We have a very active Communications Director and quite often a search will result in a number of his press releases. Being able to rank an admissions page with steps over a press release is priceless.
Great Service and Support
What do you like best about the product?
We really enjoy the developer API and the ability to customize our integration. API Documentation is very good. Support is very helpful, knowledgeable and fast!
What do you dislike about the product?
Not much, all works well. The only wishlist item would be better analytics, but not bad.
What problems is the product solving and how is that benefiting you?
We use search for our main ecommerce search. We are utilizing search and autocomplete to drive customers to better search results using Swiftype Search and the experience they have in refining the natural language selection engine.
Recommendations to others considering the product:
As far as the API goes, it has been great for us. We can pretty much implement any tool we want. It's easy and support is great.
A great replacement for Google Site Search
What do you like best about the product?
A simple to use interface with no fuss setup and easy to configure and change without strong technical expertise.
What do you dislike about the product?
Only call out would be that our legal team had some issues with the base Term of Use but we were able to resolve this with some negotiation.
What problems is the product solving and how is that benefiting you?
We needed a quick and easy way to migrate a legacy Google Site Search from the site and Swiftype allowed us to do this with minimal uplift. The Javascript engine is painless to use and migration was done with just a few days of development for UI tweaking.
Recommendations to others considering the product:
Definitely worth considering as a replacement for Google/Nabble style page search.
A better customer experience for search
What do you like best about the product?
Swiftype allows your users to find the information they want - quicker and easier. It also allows you to better understand what your users are looking for, so that you can adjust and create the right content for them.
What do you dislike about the product?
Installation is a little tricky and you are best to have the support of a developer.
What problems is the product solving and how is that benefiting you?
We used Swiftype for our public facing Help Centre that allows users to find articles for issues they run into. We then use the analytics side to monitor used and unavailable articles.
Easy, quick and full-featured replacement for Google Custom Search
What do you like best about the product?
I appreciate Swiftype's easy and friendly user interface as well as the push reporting I receive to help me continuously optimize site search experience.
What do you dislike about the product?
Learning curve exists but Swiftype UX makes it easier.
What problems is the product solving and how is that benefiting you?
We were able to quickly replace Google CSE with Swiftype as we neared the end of our contract. I like being able to easily curate search results using result ranking, weighting and synonyms.
Integration & Customization Experience
What do you like best about the product?
I loved the flexibility Swiftype allows developers to add-in Swiftype meta tags for crawling site giving us full control to say what to crawl and what shouldn't be crawled by various levels. I had fun integrating experience while working with Swiftype to one of our site. There is way more to explore and utilize the advance capabilities. Can't wait to get my hands on it.
What do you dislike about the product?
Only one thing restricting pagination to 100. But that shouldn't stop us from getting top results. We can work with that data set for sure. No one would deep dive more than 100 as per UX.
What problems is the product solving and how is that benefiting you?
We had to index the documents in our site, that was not being done before. The tool eased our life for doing the indexing and crawled our documents.
Hassle free Search Indexing with marvelous features and customization capabiliy
Hassle free Search Indexing with marvelous features and customization capabiliy
Recommendations to others considering the product:
Just go for it if you need Advance Search capabilities and control of what you show to your visitors
Perfect for content rich sites
What do you like best about the product?
A team of software developers that listen to your needs and are willing to work with you to get to a package you need.
What do you dislike about the product?
They only have an office on the west coast US, which means since our office is in the UK support can take a while to get back to me. I hear they are thinking of opening an office in Europe soon, so hopefully that will be rectified! I also hope they implement a custom search parameter for their Related Content feature - which although powerful is rather limited at the moment.
What problems is the product solving and how is that benefiting you?
We have over 10,000 pages of content, building our own solution would take far too many hours. Swiftype's crawl is intuitive and 'smart', it takes the burden off the content managers shoulders and through built-in analytics we can create new search terms based on what is a trending topic on our site.
Recommendations to others considering the product:
Have a chat with them, they are really friendly and won't pester you if it turns out its not for you.
Best open source search database
What do you like best about the product?
One of the Best open source fulltext searching database I ever worked.
What do you dislike about the product?
Index time and database back up restore complexity
What problems is the product solving and how is that benefiting you?
Searching through formatted contents and search relevance based on different fields and formatting
Recommendations to others considering the product:
Best open source search database
Excellent Site Search Solution
What do you like best about the product?
Swiftype Site Search is very easy to use and I was able to implement the basic search functionality in about an hour. It's also very powerful and customizable to meet specific business needs. Their support has been very friendly and helpful when I needed additional assistance.
What do you dislike about the product?
There is no way to customize the fields of indexed PDF and Word documents.
What problems is the product solving and how is that benefiting you?
Our website needed to migrate off of unsupported Google search solutions to a more modern and powerful search solution. Swiftype has been very easy to implement and is faster and delivers more relevant results and advanced functionality not previously available with our previous search solution.
Recommendations to others considering the product:
Highly recommended. Sure, it's possible to build a site search solution yourself from various open source solutions, but that requires a team with specialized knowledge capable of customizing, integrating, and maintaining the various pieces. Swiftype is a much more cost-effective turnkey solution in my opinion.
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