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Easy to use API and great support
What do you like best about the product?
Swiftype's support team is super helpful, friendly and prompt with replies.
What do you dislike about the product?
Swiftype is a very full featured engine with a great API so I don't really have any complaints
What problems is the product solving and how is that benefiting you?
Allowing users to easily filter and find the products they need.
Recommendations to others considering the product:
It's easy to useand easy to implement
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Great, product
What do you like best about the product?
The features included in Swiftype are exceptional. They have great support and are willing to help with integration. The API has good documentation. Their team is willing to help where needed.
What do you dislike about the product?
So far there is very little to complain about. The biggest would be the autocomplete feature counts too many queries against my account. The API documentation could use better example code.
What problems is the product solving and how is that benefiting you?
We lost Google Site Search and found Swiftype as a replacement. It is cheaper and has more options to configure. It was a great move.
Recommendations to others considering the product:
A good product.
Solid product, Excellent Support
What do you like best about the product?
Set-up and install was quick and easy, even for multiple sites. Customized result rankings are a key feature for us (although if you have a ton of results, it can be a little tedious to go through) that is also easy to use, along with the ability to create synonym sets for various search terms. Many of our search terms have variations or are easily misspelled, so the synonym set has greatly reduced the number of empty searches that users were experiencing.
What do you dislike about the product?
Theming of the search bar and results isn't exactly intuitive and can require a little guidance. Some pieces could use an upgrade (such as the color picker) to make it easy to theme based on your branding guidelines.
What problems is the product solving and how is that benefiting you?
We needed a more customizable solution for pulling search results from multiple databases. Swiftype has allowed us to remove barriers we faced with custom search results and real time suggestions.
Recommendations to others considering the product:
Customer service is fantastic, so don't be hesitant in reaching out to them with any questions, especially pre-sale. Take the demo they offer, it can really help you understand if this solution will work for you or not.
Easy to use, easy to understand.
What do you like best about the product?
I love how simple and easy to use their platform is. Our previous on-site search system was very complicated and didn't make it easy to see the low-hanging fruit. I also really enjoy utilize the result ranking tool and the analytics.
What do you dislike about the product?
I do wish that you could get more of the synonym features without having to jump up to a much higher price point. We are a small company and just can't afford to spend that much on-site search.
What problems is the product solving and how is that benefiting you?
We have gotten a lot better at analyzing the site searches our customers are making because Swiftype has excellent analytics and insights. We have also gotten a lot better at creating pinned search results so that we control what our customers find when they search on our site.
Recommendations to others considering the product:
If you can afford it, I would suggest getting the enterprise version. It's a higher price, but you get more features.
A welcome oasis for a Google CSE migrant
What do you like best about the product?
The ability to shape and guide the returned results to ends that benefit your business model is well handled. Features in this area are what make Swiftype rise above simply replacing our Google services.
In the midst of set-up I've had the need to contact support and I always found them helpful and quick responding. Providing code samples and links to relevant resources.
In the midst of set-up I've had the need to contact support and I always found them helpful and quick responding. Providing code samples and links to relevant resources.
What do you dislike about the product?
While Swiftype presents good value relative to their competitors it's still a bit uncomfortable getting used to a search service so much more expensive than Google. Again, not a Swiftype specific issue but just market reality.
Historically they used to have a low-cost tier for small WordPress sites and they've eliminated that from their model. I wish they still had that for my personal sites away from work.
Historically they used to have a low-cost tier for small WordPress sites and they've eliminated that from their model. I wish they still had that for my personal sites away from work.
What problems is the product solving and how is that benefiting you?
We were seeking a graceful migration off of our Google CSE services and ended up with a services that supports the use of site search in a much more business-model proactive way.
Recommendations to others considering the product:
If you're migrating from Google CSE and want to get parity functionality and then some without an overly complex integration process then Swiftype is worth checking out.
A solid product with excellent support
What do you like best about the product?
Swiftype is easy to use in a variety of situations. For instance, our deployment required two different kinds of installing Swiftype and both were easy. In one case, we need it deployed as a Drupal widget. In another case, we need it written directly into the HTML for a different web property. Both cases were as simple as you could like.
What do you dislike about the product?
The basic plan includes a search, with additional features costing additional money. There are some features that I would like but don't want to pay more for, or at least, pay for at the increases required. I do understand that this is business though. They might consider something of a middle ground. For instance, instead of paying extra to use synonyms, they might (1) include a bunch of misspellings as free synonyms so that users who search for 'secruity' get results for 'security'; (2) suggest synonyms based on analytic results; (3) allow X free-of-charge synonyms.
One thing I would change about the product is that I would add assistance for skinning or theming search results and the search bar. I'm pretty handy, so I figured out what I needed, but it would have been difficult for some people to re-theme the search results highlight color, for instance. A little guidance can go a long way.
One thing I would change about the product is that I would add assistance for skinning or theming search results and the search bar. I'm pretty handy, so I figured out what I needed, but it would have been difficult for some people to re-theme the search results highlight color, for instance. A little guidance can go a long way.
What problems is the product solving and how is that benefiting you?
Our website includes a documentation portal with some 1000 topics. Even a good table of contents can leave this quantity unnavigable for a reader. Swiftype has helped us quickly ease the pain of connecting users with the answers they need.
Recommendations to others considering the product:
Understand fully which features you need and how you will use them before buying. We've actually found the limited analytics reasonably useful for understanding the content that our users are looking for. As a result, we are thinking about buying into more analytics.
Easy Integration
What do you like best about the product?
We switched from default Drupal solr search to Swiftype for one of my clients a few years ago. The thing that stood out the most to me was how easy it was to set up and integrate on my site. It worked with very little effort. I also like the weekly status emails that gives me an overview of searches.
What do you dislike about the product?
I was confused a few times while logging into the site. I clicked a different product and somehow signed up for a trial. That should be separated better.
What problems is the product solving and how is that benefiting you?
We needed a good way to index our content and show relevant results. Swiftype allowed for that and also allowed for us eliminate duplicate results.
Recommendations to others considering the product:
Try it out and see if it helps you.
Swiftype Site Search
What do you like best about the product?
Robust search tool, works great. We are very happy with this product.
What do you dislike about the product?
It works great, a little expensive but we think it will be worth it in the long run.
What problems is the product solving and how is that benefiting you?
Providing our team, our customers, our prospects and the general public a great search tool to find answers to all things drug testing - which is what we do.
Recommendations to others considering the product:
If you want folks to be able to find information on your web site, use this tool.
Great way to see how well your site is doing
What do you like best about the product?
The weekly analytics report is great. Knowing exactly what people are searching for and matching that with what we offer helps us provide a better service.
What do you dislike about the product?
We still haven't fully implemented the software to see what we dislike but in the coming weeks we will be more hands on.
What problems is the product solving and how is that benefiting you?
It helps us keep track of what potential students are searching for. It makes it easier to adapt to their searches and helps us add more keywords and see which ones are not being used.
First experience was a good one
What do you like best about the product?
I like that it provides an easy way to integrate into various content management systems. It provides a business user friendly (easy) way to add weight to search results and other customizations.
What do you dislike about the product?
I dislike the limited ability to modify the search results display. It's doable but I feel like it could probably be improved. Overall, pretty easy to implement.
What problems is the product solving and how is that benefiting you?
The ability to implement search along with weighted results ease.
Recommendations to others considering the product:
Click around on the UI. Swiftype offers a lot of customization options that you likely should be using but aren't.
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