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Great search tool
What do you like best about the product?
The weighting controls -- I can change the relevance of certain things within search to make sure my users get what they are looking for
What do you dislike about the product?
The system definitely has a bar you have to get over to be a power user. Part of that is inherent to how powerful it is, but still -- I couldn't just hand it to someone on my team without extra training.
What problems is the product solving and how is that benefiting you?
Our users/members can actually find things they are looking for and don't have to call/email in to get a link. It's made our member interaction much smoother.
Recommendations to others considering the product:
Get a demo, it's worth your time.
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Swiftype is a great search function for your website
What do you like best about the product?
Their interface and their customer service.
What do you dislike about the product?
You have to re index sometimes to refresh
What problems is the product solving and how is that benefiting you?
This has solved a lot of our search problems and we are so happy to using them. It has allowed us to offer so many other options for search to our customers.
Recommendations to others considering the product:
I think you should def consider it.
Swiftype is a great product and team to work with
What do you like best about the product?
I most enjoy being able to curate content exactly as we deem appropriate. In the past we've had a frustrating experience getting our results to rank in the order we deem most appropriate for our agents and customers, if we can get it to rank at all in some cases.
What do you dislike about the product?
I've not seen eye to eye with a former customer experience manager who was unwilling to provide us data I was using to justify Swiftype's continued existence in our environment. The experience left me with a very bad taste in my mouth for Swiftype's ability to assign the right people to set their customers up for success.
What problems is the product solving and how is that benefiting you?
We're working to reduce click through rates, result rankings, and overall qualitative feedback from our agent community.
Simple and accurate search tool
What do you like best about the product?
I like that the customization and weighting of search results is easy to update and change. If I want to make sure that a result is prominent for a search or absent for a search it is very easy to control.
What do you dislike about the product?
Some of the installation instructions and steps are a little confusing for the amateur. I wish it were a little more user friendly in this regard.
What problems is the product solving and how is that benefiting you?
Swiftype allowed me to put an easy to customize search tool on a small website with very little cost.
Recommendations to others considering the product:
This is a great tool for small and large sites, it is easy to use for the amateur and after some trial and error you'll be proficient at it in no time.
Customizable search the way it was meant to be!
What do you like best about the product?
The results filtering and ranking flexibility of Swiftype are unmatched by other solutions in the market. The admin portal is very user-friendly, even for not technical managers to cultivate successful search results. Platform offers very robust and granular options/capabilities which puts the control and power back into your own hands.
What do you dislike about the product?
Very little our organization doesn't like about Swiftype, but we could have used a little more hand-holding with implementation and the startup. Pricing is very reasonable, and overall this service is one of the best on the market we've found.
What problems is the product solving and how is that benefiting you?
We are a large enterprise with far too many digital properties (e.g. consumer-facing websites, business SaaS web applications, mobile apps, etc.) and Swiftype has allowed us to unite many of these disparate properties into one global search and CMS ecosystem. We've unlocked the benefits of getting closer to our end-user to discover where our applications or UI/UX is failing customers by studying search analytics and improving our content architecture and fine-tuning our knowledge management resources.
Excellent search engine with lots of customizations
What do you like best about the product?
Indexing, type ahead. The weekly reports generated
What do you dislike about the product?
Sometimes when you make disruptive changes to your website, it takes a while to re-index unless you manually ask it to.
What problems is the product solving and how is that benefiting you?
Providing search on a static website. Excellent search summary, great weekly reports
So fast
What do you like best about the product?
The speed is incredible. Querying 2 billion or more documents usually returns results in less than 500ms, and sometimes way faster.
What do you dislike about the product?
Understanding why some queries are slow while others are blazing fast isn't very intuitive sometimes.
What problems is the product solving and how is that benefiting you?
Querying big data in the fastest way possible.
Recommendations to others considering the product:
Give it a try, especially if you're still on MYSQL and the database is becoming a bottleneck for performance
Search made simple
What do you like best about the product?
The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for.
Swiftype provides full control over exactly which search results appeared for our most important queries, while also being flexible enough to integrate with our database structure.
In addition to that, Swiftype’s crawler was able to index the site by extracting directly the data from the website’s HTML, so we didn't have to spend time on that.
Swiftype provides full control over exactly which search results appeared for our most important queries, while also being flexible enough to integrate with our database structure.
In addition to that, Swiftype’s crawler was able to index the site by extracting directly the data from the website’s HTML, so we didn't have to spend time on that.
What do you dislike about the product?
When we launched the new search results, the only missing feature was a big analytics dashboard to measure the impact of the search results. After speaking with the team, the worked on a dashboard that was release short after. Thanks to that, we were able to have a much deeper understanding of who their readers are, where they come from, and what they are looking for.
What problems is the product solving and how is that benefiting you?
Engadget was running multiple backend databases and facing issues related with the search results. By implementing the Swiftype Engine we were able to customize those results, remove duplications and offer real time suggestions based on a combination of our databases.
Swiftype is a great technology for fast search
What do you like best about the product?
Swiftype is very fast to integrate with and provides a robust service that can power search and autocompletes.
What do you dislike about the product?
There is a fair amount of technical expertise needed, but swiftype provides a great deal of support to ensure that the implementation is smooth and precise.
What problems is the product solving and how is that benefiting you?
We required a taxonomy that could be searched both as an autocomplete service as well as a full fledged full-text response.
Ultimate Scalable Search
What do you like best about the product?
Easy to configure, deploy, scale, and use.
What do you dislike about the product?
Make sure you are checking the correct version of the documentation - lots of healthy updates and new features always being added.
What problems is the product solving and how is that benefiting you?
Enterprise-level search -- from thousands to billions of records, from photographs to PDFs and everything else.
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