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Could be better
What do you like best about the product?
Auto complete search feature is great for user experience. Easy to implement
What do you dislike about the product?
The search result doesn't use meta tag or info from Yoast SEO(wordpress site). Google search result does. Especially for landing pages, archive pages, the description could become a mess with copy from the body.
What problems is the product solving and how is that benefiting you?
Stop using google search embed. Able to search for different sites or combine sites
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X-pack functionality is a game-changer
Being able to use X-pack functionalities like security, monitoring and alerting has made it much easier for us to secure and optimize our elasticsearch experience. Role-based access control (RBAC) that is part of X-pack security was an essential part of our decision to move to Elastic Cloud.
Custom Search Made Easy
What do you like best about the product?
Ease of setup was the best part. Added my URLs, configured the search box and placed it on the site. We had search on our enterprise website running Adobe AEM with less than a day's worth of development and testing.
What do you dislike about the product?
I would like to see the ability to inject third party results and content into the system. Not only spidering my content, but adding custom content more easily.
What problems is the product solving and how is that benefiting you?
We were looking for a custom white label search provider to take over site search across multiple domains. We were initially going to google site search search appliance, but that program is being shut down. SwiftType was much better and easier to integrate than any other solution we tested.
Recommendations to others considering the product:
Definitely do the trial. The 14-day trial implemented on our live site made us a believer that this was the right choice for us.
Swiftype Site Search Review
What do you like best about the product?
Coming across Swiftype at the beginning of learning how to code made the fact that it was easy to get up and running my favorite part.
What do you dislike about the product?
Non-tech related, I do feel that the cost per month, for our site, is a little steep.
What problems is the product solving and how is that benefiting you?
Being able to see what people are searching for helps us to make sure we are focusing on the correct content to engage our users.
Great search for customers to find what they need.
What do you like best about the product?
The relevancy and the immediacy of results via the dropdown on the front end.
What do you dislike about the product?
The inability to exclude people from within the company in the analytics renders this near useless as a small company. Also, it is not possible to open multiple results from a search in different tabs, however, this may be down to the way the developer installed it. Installation and set-up was fairly buggy, but again it might have more to do with the developer's process and customization on our site.
What problems is the product solving and how is that benefiting you?
We carry a large variety of products and it can be difficult to find items in the various categories, so good quality search is vital.
Swiftype Site Search
What do you like best about the product?
There are three big elements that I love about this service: 1) The ability to customize metadata and affect the ranking of returns based on that metadata. 2) The ease of customizing our results displayed to the user. 3) The ability to re-index our website or individual pages on demand.
What do you dislike about the product?
So far, nothing. Before making the decision to use Swiftype I tested two or three other search providers. None were anywhere near as easy to use as Swiftype.
What problems is the product solving and how is that benefiting you?
We have used Google Site Search for several years and have been frustrated with our lack of control in indexing content and returning data with customized sorting.
Recommendations to others considering the product:
Swiftype has been extraordinary in providing support. We only needed support because of our highly customized implementation of their service. In another implementation we used their default options and it was incredibly easy.
Swiftype changed the game for us
What do you like best about the product?
The speed of creating an engine for deployment on a new site can't be beat. And Swiftpe takes UX very seriously. The rankings/weight/synonyms settings make customizing your results a clear and satisfying task. My weekly analytics email is now essential to our content planning and overall governance. This is a product that can be appreciated by developers, designers, writers, marketers, analysts and any other members of a web team.
What do you dislike about the product?
I am sometimes unclear on the process for indexing new content.
What problems is the product solving and how is that benefiting you?
We have a lot of sites and Swiftype has made deploying search a non-issue. We're now adding it to every new site we build. Prospects come to our sites looking for information and I can trust that we're able to return that information in a fast and clear way—and styled to fit each site's design.
Great data driven insights
What do you like best about the product?
You have metrics and dashboards out of the box! Mining data and taking decisions is easier
What do you dislike about the product?
Components integration for certain front end technologies are out of date, it`s easy to use but not so flexible
What problems is the product solving and how is that benefiting you?
We got closer to how users interact with our documentation
Exceptional customer service, excellent product
What do you like best about the product?
The customer service has been excellent. The response time for customer service is above the industry average. The autocomplete is a bonus that adds value to the product.
What do you dislike about the product?
The dashboard. It is often difficult to find how to remove and add urls especially if the url has been deleted.
What problems is the product solving and how is that benefiting you?
Site search was paramount to the success of the business. Increased sales and customer satisfaction.
Recommendations to others considering the product:
For an internal site search, it's the best solution. Once implemented, it's easy to maintain and very convenient to have the headache of site search off-loaded to someone else. The search is powerful and fast.
Full-featured but simple search
What do you like best about the product?
Swiftype balances flexibility with simplicity. At one extreme, you can do all sorts of customizations - set up synonyms, rank results by hand, tweak the search algorithm by changing weights, even index content programmatically with their API. At the other extreme, it's very easy to set up a crawler-based engine - set it and forget it, it just works.
What do you dislike about the product?
Most troubleshooting involves emailing a ticket and waiting a day or so for a reply. The responses are detailed and helpful, but it would be nice to have a little faster service. However, my support tickets have all been very technical or on advanced topics; I haven't needed to contact support for anything mission critical.
What problems is the product solving and how is that benefiting you?
Swiftype allows us to search across about 15 different domains. As a university, we have a lot of different vendors and systems, so we can't just consolidate everything on a single website. Swiftype helps all of our audiences - current students, prospective students, alumni, parents, faculty, and the general public - find the content that's relevant to them.
Recommendations to others considering the product:
Take the free trial. It's very easy to set up and show some of the improvements you'll see.
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