AWS FreePBX v16 with included Technical Support
TheWebMachine Networks | 16.3Linux/Unix, CentOS 7.8 - 64-bit Amazon Machine Image (AMI)
Just Works - Rock Solid 12 months in.
We deployed this product just over 12 months ago. We are a mission critical public service agency and have had great results. No issues whatsoever. We haven't had to use support until today just to see how AWS subscriptions work for renewal and had an answer on the weekend within 3 hours for a question that was more about how AWS works than this product. Would absolutely recommend this!
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Amazing support from TheWebMachine
We've been using freepbx on-prem for ages. We've chosen this AMI to migrate some of our workload to the cloud and have the option for support from a sangoma partner.
Indeed, we reached out to TheWebMachine for a few highly technical questions and their responses nailed it, 100% to-the-point without hassle!
Thank you very much!
Flawless Setup Support
After setting up the FreePBX instance I experienced a couple configuration challenges. I reached out to TheWebMachine support and was provided step by step assistance. I would recommend their 30 day trial and giving TheWebMachine a chance to streamline your PBX implementation.
Easy install and setup with GREAT customer support.
I moved from an on premises FreePBX to AWS. I had some hiccups along the way (my fault for not paying close enough attention to documentation), The support I received was above par. Quick responses and very informative. I probably would still be trying to fix this 6 months later if not for their support. Definitely recommend this AMI
Super easy to configure and it works like a charm
This was super easy to configure and it works like a charm.
Also their support is great and quick. Two and half years on it and zero problems :)
Thank you!
Rock Solid from Every Perspective
The AWS instance comes bundled with lots of bells and whistles, is relatively easy to configure and administer, and the support team adds even more value to this product. There is a customized platform updater routine that makes keeping current a snap. I would highly recommend!
Great Pre-configuration and Support
I'm new to FreePBX, so the pre-configured image and security were a lifesaver. When I couldn't get my test phone to register or transmit sound Mike in support helped me through the entire process.
A True Life Saver
I only had about 5 hours of aws experience when I started using them.
It was very easy to deploy and the service/support is great.
I was able to get back on my feet, after our servers died in the data center, and start serving our clients again within days.
(MUCH) Cheaper and more reliable than when we used our own servers in the data center.
Just works
We needed a PBX Solution to add to our IVR systems. Something for Extension Registration and SIP Trunk support to complement our IVR facilities. We knew Asterisk was the way to go, but configuring that from scratch is a pain, so we went with FreePBX and then, with the inevitable move to hosted systems on AWS, we discovered the thewebmachine AMI for AWS.
Just pick an EC2 type and launch and it just works, easy.
Easy to use and fantastic support
I've been using this image for over 1.5 years.
This is easily the fastest way to get up and running with a FreePBX cluster on AWS. It provides tools to manage syncing setting between instances, backing data up to S3, and using RDS for the database.
On top of that, TheWebMachine has provided fantastic support for this FreePBX image. We've run into several issues (some from our own ignorance, some from software issues outside of TheWebMachine's control) and TheWebMachine has been responsive and detailed in their responses to our support requests.