AWS FreePBX v16 with included Technical Support
TheWebMachine Networks | 16.3Linux/Unix, CentOS 7.8 - 64-bit Amazon Machine Image (AMI)
3 years ago and running strong
We migrated 2 on site platforms to 1 AWS FreePBX because of dying and outdated hardware and haven't looked back since. With AWS reliability and The Web Machine's technical know how and expertise, there's little need to worry any more. Can't say enough about Mike at TWM and how his expertise has made our company successful in this project.
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This solution solved huge problems for us.
We moved our virtual PBX from our phone carrier to AWS because the carrier was unable to provide current versions of Asterisk and FreePBX. Our instance from TheWebMachine has been running flawlessly since January 2019. Updates are a snap, and the support people respond almost instantly when I have a problem or a question. We’re a 70-user non-profit with two locations – I especially recommend this system to non-profits as the AWS $2K donation can mean that you’re only paying $40 per month for most of the year for your PBX. Is there a learning curve to managing your own hosted PBX? Sure. Is it worth it? Oh yeah! You need a rock-solid internet connection, but that’s true of any hosted PBX.
Great Product with Great Service
I have been using AWSFPBX from TheWebMachine for 3 years in production now. Our system ran great upgrade after upgrade, eventually we suffered a hack (likely our fault on loose configs). Reaching out to their support is easy and they are prompt to reply after each and every response *unusual for most companies*. They helped analyze my situation and gave a thorough solutions based approach. In the end we went the nuclear route and blew up the old machine, they offered step-by-step support to help with this although I did not need that as I'm pretty familiar, but nice to no the support is there! I ALWAYS recommend this AMI to any business I encounter that needs a solid PBX in the cloud.
Useful software
Pros: Easy to configure, has all features of a regular FreePBX, 99% uptime.
Cons: EC2 instance will increase this software cost twice or three times.
Dashboard Not Accessible
Initially i used to access the Dashboard, but after some time at regular intervals it the server is not accessible either via GUI and SSH.
Great product, great value, great support, and nice people
I have used various cloud-based systems over the years and many of them have been very good. I'd have to say that TheWebMachine provides not only a great product, but one that can grow as you need, and that has great support. I like the support so much for the following reasons. First, the support that is provided is responsive, effective, and at an expert level. Second, it is provided by nice people that treat you as you would like to be treated. I enjoy working with TheWebMachine and I am able to provide my clients with a great platform filled with value.
horriable service
I install it twice, first time, it do not work, second time server just down after 10 minutes. Can't believe amazon provide those kind of service to customer.
Downtime is more them Uptime
I had taken Medium server and worked on it just for 2-3 extension for every 10-15 server is down
I don't waste time on installing it
Awesome Product
This product is well worth the extra money for yearly support. Install was super simple one-click install and had its own security group already built which is a huge time saver as all the ports needed for SIP out of box. Asterisk was ready to go as soon as the image was done spinning up.
Tech support was always super helpful and very thorough in response to questions.
Great support
Just moved the FreePBX instance into my production environment. So far everything seems good had one config issue but i chatted on-line with their support dept today and they quickly pointed me in the right direction. I was Impressed with how easy it was to reach support and how knowledgeable they were.
Thank you.