AWS FreePBX v16 with included Technical Support
TheWebMachine Networks | 16.3Linux/Unix, CentOS 7.8 - 64-bit Amazon Machine Image (AMI)
Mike and the Web Machine Networks are the best!
I can't say enough about Mike. He went out of his way to assist me with a somewhat abnormal use case for FreePBX/Asterisk. I went with this AMI based on the great reviews of their support and I couldn't be happier that I did. It is top notch. The actual image is great as well. Everything is configured nicely out of the box, documentation is great, and wiki is very helpful.
Thanks!
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Speedy Response!
I just implemented a FreePBX solution and had some clarifications. Mike was quick to respond with detailed answers that exceeded my expectations. Keep up the great work!
Excellent! User friendly! AMAZING CUSTOMER SUPPORT!
Mike deserves a gold medal for communication and helpfulness. He is easily the single most helpful customer support representative I've interacted with in the last five years.
Even prior to my becoming a customer he throughly answered all questions and did so very comprehensively and quickly. Free tier support has had rapid response times.
This is my first time setting up a FreePBX server and TheWebMachine makes it easy. I cannot recommend them highly enough.
If you're considering using TheWebMachine, stop right now.
Don't read further.
Don't even think.
JUST DO IT!
Met all of my expectations.
I've been working with an old on site FreePBX system for a while that's fallen into disrepair, and have been wanting to switch to a cloud hosted solution for a while now. I looked on FreePBX's website, got the iso, and was about ready to setup a VM to convert it to an AMI when I remembered this marketplace. One search later and I found someone was kind enough to have done the work for me, and even better, they offer great live support too. This AMI comes with exactly what I needed, and they have some great guides on their site too. The one other thing I'm happiest about is the smartupgrade script they've crafted for performing system updates, it makes updating your instance so unbelievably easy that Sangoma should implement it into FreePBX directly. The only thing I haven't tried yet is actually connecting a phone to the system, which I know is a big component, but I'm sure it'll be no problem. From what I can see, everything else is perfect.
Good Product. Good customer service.
I migrated a couple of Asterisk servers to FreePBX on AWS and then learned of The Web Machines implementation. I tried it about 18 months ago and it has been a great system. FreePBX is far richer than my native Asterisk implementations and much simpler to maintain. TWM version of FreePBX makes it even more straightforward to stay ahead of the servers and maintenance.
Today for the first time I contacted TWM customer service and the agent was very helpful and supportive. The issue was not related to TWM, but he assisted in getting it resolved. In conclusion; very happy with the product and support.
Awesome Support!
I'm fairly new to FreePBX and without the help of their support team, I wouldn't have gotten this working. I wasted hours trying to install FreePBX myself. I should've just installed this from day 1.
Great product, BEST EVER SUPPORT !!!
Great product and support, I want to thank Michael (Mike R. ) from TheWebMachine Networks, very responsive, very individual approach to customers. Very happy with product and especially happy with SUPPORT.
Excellent Support
I had a couple of questions with my installation that I was migrating from our own server to the AWS hosted one and within an hour or so I had a reply and was able to fix my issues.
Excellent, Thank you :)
Quality solution for HA PBX with detailed docs & responsive support
We've been using this AMI in production after switching from the commercial FreePBX HA module (an overpriced solution that is difficult to work with & plagued with various issues/pitfalls). The provided SmartUpgrade system & cluster management scripts are well-documented & allow for zero-downtime dependency upgrades, which has kept us at 100% uptime for over a year now.
TWM Networks have highly knowledgeable staff that provide support that extends to all aspects of our PBX cluster often leading to support cases for upstream issues which are filed with Sangoma directly. The turn-around times are usually under a few hours (without paid support credits) which more than justifies the yearly maintenance fees collected.
3 years ago and running strong
We migrated 2 on site platforms to 1 AWS FreePBX because of dying and outdated hardware and haven't looked back since. With AWS reliability and The Web Machine's technical know how and expertise, there's little need to worry any more. Can't say enough about Mike at TWM and how his expertise has made our company successful in this project.