Our use case for Splunk Enterprise Platform involved deploying the solution for a client requirement, focusing on their data monitoring and management needs.
Splunk Enterprise
SplunkExternal reviews
External reviews are not included in the AWS star rating for the product.
Enhanced efficiency with exceptional monitoring features
What is our primary use case?
How has it helped my organization?
Splunk Enterprise Platform has significantly improved operational efficiency by making it easier to monitor infrastructure, detect errors, and read logs. It has reduced troubleshooting efforts from one hundred percent to about twenty percent, thereby increasing productivity significantly. The platform's ability to monitor Docker containers directly has also been beneficial for us.
What is most valuable?
The most valuable features of Splunk Enterprise Platform include its performance, ease of implementation, and user interface, which are superior compared to other on-premises products.
What needs improvement?
Pricing is an area that needs improvement, as it is considered high. Additionally, the addition of AI capabilities would be beneficial for analyzing IP activity patterns and providing alerts. During the integration with Docker, we noticed that Splunk only shows container IDs and not their names, which is a drawback.
For how long have I used the solution?
I have used Splunk Enterprise Platform for one to two years for the projects I have mentioned.
What do I think about the stability of the solution?
Splunk Enterprise Platform is a stable solution, and I would rate its stability as nine out of ten.
What do I think about the scalability of the solution?
Splunk Enterprise Platform is scalable, though the implementation can be challenging. I would rate scalability as eight out of ten.
How are customer service and support?
We have not opted for paid support but have utilized community support, which is good but could benefit from more contributions. I rate the support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We have tried multiple products before, but they were difficult to implement. Splunk Enterprise Platform is much easier to implement and execute quickly, which is why we chose it.
How was the initial setup?
The initial setup was not considered easy and required learning and implementation by ourselves. It was an average difficulty process, not too difficult but not very easy either.
What about the implementation team?
The deployment and implementation were done by myself and one of my teammates, totaling two people involved in the process.
What was our ROI?
Monetary ROI was not directly measured, but using Splunk Enterprise Platform has reduced time spent on troubleshooting, therefore enhancing productivity.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing around three out of ten, considering the tool's cost. We haven't used any extra features, so I'm not sure about additional offerings.
Which other solutions did I evaluate?
We evaluated several other products, but they were found difficult to implement. Splunk was the easier solution.
What other advice do I have?
I highly recommend Splunk Enterprise Platform for organizations with large volumes of logs and multiple servers, as it provides good ROI for big companies. However, due to its cost, it may not be suitable for small organizations.
Helps with monitoring and incident management
What is our primary use case?
I use the solution in my company to capture the events to deal with threat detection, incident response, and compliance reporting. For IT operation management, it gets complex to track the health and performance of IT infrastructure, including our network devices and applications, so Splunk Enterprise Platform can be used for centralized log management.
What is most valuable?
The most valuable feature of the tool for DevOps and from a continuous delivery perspective is that the tool is useful in areas like deployment, monitoring, and incident management.
What needs improvement?
If I compare Splunk Enterprise Platform with the other tools, the dashboard and the user interface need to be built at a console level and in a user-friendly mode. Sometimes, the tool looks a bit complex, and we can't find out the exact area where we need to make the changes in the configuration and changes for the log events monitoring. The dashboard and the console-level areas need to be made friendly.
The product's initial setup phase needs to be made easy since it looks like it is very complex compared to the other tools in the market.
For how long have I used the solution?
I have been using Splunk Enterprise Platform for three years.
What do I think about the stability of the solution?
From a stability perspective, the tool is good. If any breakdowns exist, remediation and support are provided, so it is not a problem.
What do I think about the scalability of the solution?
The tool is used by around 5,000 employees and servers in my company.
How are customer service and support?
I have interacted with the solution's technical support. I rate the technical support a seven and a half out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution is deployed in an on-premises version.
What's my experience with pricing, setup cost, and licensing?
The tool is expensive.
What other advice do I have?
To first-time users, I can say that proper analysis and bandwidth utilization, cloud resource monitoring, and cost optimization are the things I would ask one to check in the tool.
It is not easy for beginners to use, and for freshers, it will take time to understand the tool.
From a security perspective, I rate the tool a nine out of ten. From a user and the console perspective, I rate the tool a seven out of ten.
In general, I rate the tool an eight out of ten.
Splunk Review
Helps to filter and analyze log data
What is our primary use case?
We use the solution to manage a large volume of data from our servers for the project I'm currently working on. Since we don't need all the data, we filter out and extract the specific information required for our applications. Depending on our needs, we use it to filter, investigate, and analyze log data for any errors or requirements.
What is most valuable?
The most valuable feature I've found in the Splunk Enterprise Platform is its log readability and filtering capabilities. The filters on the left side are particularly useful, allowing me to quickly narrow down the data to what's relevant for any application or server service. The interesting fields feature helps me get the values I need most of the time.
Additionally, the dashboard and report creation aspects are excellent, especially for automation. Integrating Splunk Enterprise Platform with Power Automate and other automation tools allows me to create precise reports that keep my team updated. The tool is not difficult for a beginner to learn.
What needs improvement?
Splunk Enterprise Platform could improve in the area of basic log readability. When performing basic searches without advanced filters, the logs often contain timestamps and various unknown codes or other elements that can be confusing. Removing or simplifying these parts would make it easier for users who are not developers or do not have a development background to understand and find relevant information easily.
If I could add a feature to the Splunk Enterprise Platform to make my life easier, I'd like to add an internal automation tool. We can use third-party automation tools like Power Automate, but it would be better if Splunk Enterprise Platform had its built-in tool.
This tool could automate reports and make sending emails with Excel attachments or other formats to specific people easier. We're currently using third-party tools for this, but having it as a first-party feature would be better.
For how long have I used the solution?
I have been using the product for more than two years.
What do I think about the stability of the solution?
I haven't found any bugs while working with the application.
What do I think about the scalability of the solution?
My company has more than 100 product users.
How are customer service and support?
I haven't contacted the support team yet. I get information from my seniors and leads.
What other advice do I have?
Before using the Splunk Enterprise Platform, basic knowledge of log analytics tools like Logstash is beneficial. While it does not require specific prerequisites, having some background knowledge will help. Remember that Splunk is a paid service, unlike other log analytics tools like ELK Stack, which may offer free versions.
I rate the overall solution a nine out of ten.
SPlunk for SIEM
A tool to analyze your logs and data
A platform to monitor, alert, report, and analyze vulnerabilities
What is our primary use case?
We use the solution to monitor, alert, report, and analyze.
How has it helped my organization?
In identity and asset management, Splunk will detect any vulnerabilities , or if any upgrade patching is improperly done, it will send an alert to the specific admin team, indicating the need to patch their servers.
What is most valuable?
The feature of Splunk Enterprise Platform is its comprehensive capabilities, consolidating various functionalities into a single tool. It excels in searching, reporting, and learning. Additionally, it offers automation and integration features for generating reports at specified business times. One prominent feature widely utilized by companies is enterprise security, crucial for cybersecurity purposes.
What needs improvement?
The solution could enhance automation capabilities. Currently, the process involves daily manual checks for potential issues, maintenance tasks, and planning for automation. Rather than relying solely on daily activities, there's a need to implement automation solutions for streamlined operations.
The main issue with the Splunk Enterprise Platform is its licensing cost, which can be high for small companies. Many businesses are migrating from Splunk to alternative tools. If Splunk were to lower its licensing fees or offer discounts, it would likely retain more customers.
For how long have I used the solution?
I have been using Splunk Enterprise Platform for seven years. We are using 9.0.1.2 of the solution.
What do I think about the stability of the solution?
The solution is stable. There is no impact. I can rate it a nine out of ten.
What do I think about the scalability of the solution?
When increasing your volume of data, high availability is crucial. With Splunk's robust clustering and enrollment features, data availability remains constant. If one site experiences downtime, the other will seamlessly take over, ensuring continuous data availability without any loss or impact.
10,000 users are using this solution.
How are customer service and support?
As part of our operations focus, we often encounter numerous ticketed issues. Our team is dedicated to addressing these concerns and ensuring the best possible service for our customers.
How would you rate customer service and support?
Positive
How was the initial setup?
Deployment typically takes just a fraction of an hour or two hours. Implementation can be completed within a single day, often within 24 hours.
What other advice do I have?
Splunk Enterprise Platform allows customized data processing, making it highly versatile and easy to maintain. It seamlessly handles tasks like data masking and filtering, ensuring efficient data management.
When it comes to the visualization on the dashboard within the Splunk Enterprise Platform, we do have the chart available, and all its features are included. Additionally, if you require customization for a new customer's preferences, we can implement it using HTML or XML code. The primary approach for developing dashboards is based on XML. Therefore, if you need specific features like radio buttons or checkboxes, they are readily available for inclusion in the dashboards.
I recommend the solution.
Overall, I rate the solution a nine out of ten.
Offers powerful features for data exploration and analysis
What is our primary use case?
We use Splunk for onboarding updates, dashboards, application monitoring, and insights.
How has it helped my organization?
We are using it for event management. We don't have that much exposure on the security side.
What is most valuable?
It is very easy to use logs and create dashboards. You can define extractions for specific exceptions. Splunk can extract historical data and process upcoming data in real-time. You can easily modify, update, or edit extraction rules as needed. Additionally, you can create custom knowledge objects at any time. The platform allows you to restrict user access based on permissions. Even regular users can create reports and dashboards for their workflows.
What needs improvement?
Splunk Enterprise Platform needs some improvement. For instance, the dashboard sizing and customization options could be enhanced. There seems to be a limitation in adjusting the size of individual panels within a dashboard. This can be frustrating when comparing data across different panels, as users are forced to scroll continuously. Additionally, while Splunk offers some new features like student dashboards, modifying these dashboards requires a level of JavaScript expertise that not all users possess. Providing more user-friendly options for customization, such as adjusting colors and fonts directly from the user interface, could greatly improve the user experience.
Moreover, for users transitioning from other monitoring tools like Dynatrace, the interface may feel less intuitive and more cumbersome. Offering more intuitive visualization options and simplifying the customization process could bridge this gap and make Splunk more accessible to a wider range of users.
For how long have I used the solution?
I have been using Splunk Enterprise Platform for seven years. We are using V9.0.4.1 of the solution.
What do I think about the stability of the solution?
The product is stable. I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
How are customer service and support?
I've encountered numerous issues and challenges, but I've managed to overcome them. I rely on the Splunk community to find solutions whenever I face difficulties. I want to fully engage with the platform and be active in its development, but sometimes, I struggle to find the right resources or support.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Splunk Enterprise Platform can seem a bit costly compared to their five-year plans. There's a need to provide options, such as offering a free license for up to ten GB of data or a limited-time test and development license at no cost. For instance, if a company purchases a one-year product license, it could receive additional test and development licenses for free, up to a certain data limit. While there would naturally be some restrictions, such as limitations on certain features or functionalities, offering these options could encourage more people to adopt Splunk for their needs. Many individuals and stakeholders hesitate due to Splunk's perceived high costs when considering the additional expenses for enterprise support, operational support, and device licenses. Introducing more flexible licensing options could alleviate these concerns and attract more users to the platform, benefiting both Splunk and its customers.
What other advice do I have?
Our experience with the Splunk Enterprise Platform has been positive regarding administration and development. However, there are some concerns regarding visualization. Despite our team's proficiency in activating and completing tasks, the dashboard's complexity has decreased user satisfaction. Many users find the visualization lacking when viewing multiple panels simultaneously. They express difficulty in navigating the UI and feel uncomfortable with it. Addressing these concerns would enhance the overall user experience from end to end.
Overall, I rate the solution a nine out of ten.
Used for application performance monitoring, database monitoring, and infrastructure monitoring
What is our primary use case?
Splunk Enterprise Platform is a basic monitoring tool used for application performance monitoring, database monitoring, and infrastructure monitoring. Currently, I use the solution for application monitoring and security monitoring. I use the tool to monitor security breaches or suspicious activities.
What is most valuable?
The solution is very good for monitoring compared to other tools. It provides an accurate solution. We used to get a free trial of around 60 days to test and get a good experience on Splunk.
What needs improvement?
The solution's license cost is high and can be improved. There are some limitations on data onboarding if you have huge data.
For how long have I used the solution?
I have been using Splunk Enterprise Platform for three to four years.
What do I think about the stability of the solution?
Compared to other monitoring tools, Splunk Enterprise Platform provides good stability.
What do I think about the scalability of the solution?
I haven’t faced any issues with the solution’s scalability.
How are customer service and support?
Splunk ITSI is very good for support, which includes getting an incident number and working on it.
What other advice do I have?
We need to integrate Splunk Enterprise Platform with other tools, which provide some security events. After integrating, you get the logs from that application's API. Once you get those logs, we will create a code per the business requirements and create an alert, report, or dashboard, whichever is needed.
Splunk Enterprise Platform works based on apps installed in Splunk. For example, if you want SQL data to get into Splunk, you need to install an SQL database plugin on the Splunk server. That plugin will capture the logs related to an SQL database with Splunk. After that, we write a query, pull out the data we need, and provide knowledge objects.
Visualization is very good in Splunk Enterprise Platform. The solution has good visualization elements like bar graphs, pie charts, line graphs, single visualizations, and maps. I would recommend the solution to other users.
Splunk Enterprise Platform is a very good tool for monitoring your day-to-day activity logs. This will eventually help you create reports or dashboards to monitor the business's progress.
Overall, I rate the solution seven and a half or eight out of ten.
Offers extensive visibility into events with flexible scalability
How has it helped my organization?
Splunk Enterprise Platform is a powerful application that offers extensive visibility into events, notable occurrences, and correlations, providing robust capabilities.
What is most valuable?
The valuable feature is the onboarding of various logs using different methods. Additionally, it excels in content development and use case creation. I want to learn about upcoming technologies like Splunk Cloud and Azure integration. These platforms offer extensive capabilities for visualizing and manipulating data according to our requirements. Splunk's proficiency in field extractions and onboarding logs from diverse sources makes it highly capable. Its logging addition and parsing capabilities are particularly noteworthy.
What needs improvement?
In Splunk Enterprise Platform, while the dashboard feature is powerful, it does have limitations in terms of the number of parameters that can be included in one dashboard. However, it's important to note that these limitations can be addressed through effective dashboard design and optimization techniques. Despite these constraints, Splunk offers extensive capabilities for creating insightful dashboards that can visualize relevant data effectively.
Splunk excels in providing accurate and valuable alerts and reports. These features are crucial in reducing manual efforts, minimizing human errors, and expediting incident resolution processes. With Splunk's alerting and reporting functionalities, users can fine-tune alerts, apply filters, and include necessary information for thorough investigation and analysis. These capabilities contribute significantly to enhancing operational efficiency and decision-making within organizations.
For how long have I used the solution?
I have been using Splunk Enterprise Platform for five years.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
Scalability is very flexible. Without the Splunk support, we can deploy and scale up.
How are customer service and support?
The responsiveness of the support is very good. They will ask you if you are raising any P2, P1, or major incidents so they'll help us with immediate and accurate results.
How was the initial setup?
The initial setup is straightforward , with detailed deployment steps outlined in their documentation. Additionally, the Splunk community is a valuable resource where users can ask questions and receive expert solutions.
What other advice do I have?
Splunk Enterprise Platform does not have a few application add-ons. Therefore, when we aim to integrate log sources from new or important ones that Splunk lacks add-ons for, we resort to developing custom add-ons. While this approach allows us to proceed with our work, it requires significant human effort and increases the likelihood of errors. Moreover, troubleshooting becomes time-consuming under these circumstances. Ideally, Splunk would offer add-ons for every possible application, significantly improving our efficiency and effectiveness.
The Splunk Enterprise Platform offers excellent visibility through real-time monitoring. Whenever any data matches our client's SQL code, it triggers an immediate alert, allowing us to respond to incidents swiftly. This capability is highly beneficial during any incident, making Splunk an invaluable tool.
There are various components, such as Universal Forwarder, Indexer, and Search Head. These components are relatively straightforward to set up. However, when implementing a distributed environment or setting up clustering, Splunk offers robust capabilities. Additionally, managing data storage sizing is also seamless.
Overall, I rate the solution an eight out of ten.