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Reviews from AWS customer

13 AWS reviews

External reviews

174 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Ahmed_Shalaby

A stable and secure firewall solution that is easy to implement and operate

  • January 18, 2024
  • Review provided by PeerSpot

What is our primary use case?

The solution is used to protect some servers and access their traffic in a virtualization environment.

What is most valuable?

The most valuable features of the solution are its stability, ease of implementation, ease of operation, and security.

What needs improvement?

It is not very easy to scale up the solution.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for one year.

What do I think about the stability of the solution?

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

I rate the solution a seven out of ten for scalability.

How are customer service and support?

The solution’s technical support is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is very easy.

What about the implementation team?

Palo Alto Networks VM-Series can be deployed in a day or two.

What's my experience with pricing, setup cost, and licensing?

The solution is a little bit expensive compared to other vendors.

What other advice do I have?

I would recommend the solution to other users because it is a good firewall.

Overall, I rate Palo Alto Networks VM-Series a nine out of ten.


    Nestor Azael O.

Palo Alto NGFW: Critical and professional security for global infrastructures.

  • December 13, 2023
  • Review provided by G2

What do you like best about the product?
Its dashboards and interface are usually simple, but the large number of different configurations that can be made and applied in the menus of these devices is quite precise.
The potential and scope that these equipment can have compared to other manufacturers and also the security that can be applied, showing multiple protection options in each area.
It can be implemented physically and virtually both offer professional monitoring of the traffic and data passing through the equipment.
What do you dislike about the product?
It tends to be a little complex from time to time if you do not have knowledge, so you have to constantly train.
Some updates and versions can be a bit complex, some setbacks may occur depending on the infrastructure you are working with.
What problems is the product solving and how is that benefiting you?
NG FW Palo Alto equipment fulfills the need to provide customer service by creating policies, rules, VPNs, data filtering, secure connections, depending on the customer's needs and infrastructure and the services they offer.


    Consulting

Prisma Review

  • December 11, 2023
  • Review provided by G2

What do you like best about the product?
SaaS infrastructure, centralized control.
What do you dislike about the product?
Complex configuration maintenance, limited topology type
What problems is the product solving and how is that benefiting you?
Scalability and monitoring real time


    Nasir Akbar

A stable and affordable product that enables organizations to enforce security policies

  • December 04, 2023
  • Review from a verified AWS customer

What is our primary use case?

I have completed ten projects. The solution is used for network security, application control, and enforcement of policies on end-user devices.

What is most valuable?

The solution enables organizations to enforce policies. We can control every endpoint that is connected to the network.

What needs improvement?

The vendor must improve the way it advertises and markets the product.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

I did not find any bugs in the tool. However, we'll face some issues if we do not configure it properly.

What do I think about the scalability of the solution?

Almost 25 customers in Riyadh migrated from Juniper to Palo Alto this year. Before buying the product, we must know the number of users who will be using it. We must buy the model that best suits our needs.

How are customer service and support?

Some people do not know how to open a case with the support team. When a customer contacts the support team, the team must help the customer to open a case. After a case is opened, the support team must respond within 15 to 20 minutes. However, the team takes three to four hours to respond. There is no proper support channel to follow up on cases.

How was the initial setup?

Deploying a firewall is not easy until we have a basic knowledge of routing and security. If we have the knowledge, we can find the proper document on the website and do it easily. We should know the basic configuration. The deployment process is user-friendly. We can configure it easily.

What's my experience with pricing, setup cost, and licensing?

The product is cheaper than the on-premise version.

Which other solutions did I evaluate?

When compared with FortiGate, Palo Alto has more security products. However, Palo Alto did not publish the security profile for the end-users or partners. They must explain to their end users why they are better than FortiGate.

What other advice do I have?

People considering implementing the product must consider investing in the on-premise solution instead. If someone has a good experience with VMs, I suggest they choose VM, as it is cheaper than on-premises. Overall, I rate the tool a nine out of ten.


    Hendrik-Du Plooy

Stable product with a valuable feature for environment visibility

  • November 17, 2023
  • Review from a verified AWS customer

What is our primary use case?

Our corporate clients use the product to secure cloud environments.

What is most valuable?

Palo Alto Networks VM-Series's most valuable feature is the visibility of the environment.

What needs improvement?

The product's AIOps process needs improvement.

For how long have I used the solution?

We have been using Palo Alto Networks VM-Series for two years.

What do I think about the stability of the solution?

I rate the product's stability a ten out of ten.

What do I think about the scalability of the solution?

We have 5000 Palo Alto Networks VM-Series users as our clients. I rate its scalability a ten out of ten.

How was the initial setup?

I rate the initial setup process a nine. It takes a few hours to complete.

What's my experience with pricing, setup cost, and licensing?

I rate Palo Alto Networks VM-Series pricing an eight out of ten.

What other advice do I have?

I rate Palo Alto Networks VM-Series a nine out of ten.


    Aaron S.

PAN provides a great NGFW. I have managed/deployed PAN firewalls throughout my career

  • November 10, 2023
  • Review provided by G2

What do you like best about the product?
I like the management UI and I like how they have maintained a consistency when it comes to the layout so that you are not relearning things constantly and know just where to go. Of course having App-ID to create policies and the ability to integrate with AD has always been a huge plus. Centralized management through Panorama or Prisma makes it super easy to deploy and manage at scale. Palo has the best firewall in my personal opinion.
What do you dislike about the product?
I can't think of anything I dislike really. It does what it's supposed to do and does it well. You can even integrate it with Menlo Security's secure cloud browser seamlessly as a transparent proxy and then you have ultimate protection from the firewall for your org and users via the browser.
What problems is the product solving and how is that benefiting you?
Allows me to see exactly what is coming and going from an app usage perspective and allows me to secure access to/from our assets.


    San Naing O.

Palo Alto NGFW

  • November 08, 2023
  • Review provided by G2

What do you like best about the product?
Palo Alto NGFW is rich in features that I like.

1. Palo Alto NGFW provides a user-friendly web UI to configure and manage security policies and settings. So, it is easily implemented and integrated with third-party vendors.

2. The panorama management platform is good for centralized management and policy distribution of larger Organizations.

3. Palo Alto Networks provides customer support and assistance during the implementation process. it is beneficial in resolving technical issues.

4. For most of the projects, we recommended using and explaining the benefits and security of Palo Alto NGFW.
What do you dislike about the product?
- This cost needs to be considered for some smaller organizations or budgets.

- Migrating away from a Palo Alto Networks NGFW to a different vendor or solution can be challenging due to vendor-specific configurations and policies.
What problems is the product solving and how is that benefiting you?
- to prevent antivirus, intrusion prevention, and prevention.
- to detect and block ransomware and other malicious.
- to restrict the malicious or compromised websites.
- to prevent users from inadvertently downloading ransomware from malicious websites.
- to restrict access and actions based on user roles and permissions, reducing the risk of ransomware infections.
- to prevent the use of potentially risky or unauthorized file-sharing and download services.
- to enhance your security posture and protect against known ransomware threats.


    Nick Rama

A tool with a great support team that is useful for testing purposes of VMs

  • October 19, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Palo Alto Networks VM-Series for testing purposes of VMs.

What is most valuable?

The main advantage of Palo Alto Networks VM-Series stems from the fact that you can access it with the help of cloud services.

What needs improvement?

With Palo Alto Networks VM-Series, it is hard for me to manage its network configuration part. Regarding Palo Alto Networks VM-Series, I am figuring out whether to use interzone or intrazone networks for the VMs in our company's environment, which is very confusing. The aforementioned aspects of the solution can be considered for improvement.

In the future, whenever I try to onboard Palo Alto Networks VM-Series, it should allow for easy configuration, especially in terms of network connectivity. I want an easier setup and configuration in the product's future releases.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for around a year. My company has a partnership with Palo Alto Networks.

How are customer service and support?

The technical support of Palo Alto Networks does reply to the cases or issues I file with the support team. The support is equally good for all the products that fall under Palo Alto Networks. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the implementation process a six or seven on a scale of one to ten, where one is difficult and ten is easy.

During the implementation process of the product, I faced some issues related to the networking part and connectivity of VMs. I faced issues with how an end user could connect the VMs to a firewall or connect a firewall to VMs, but the same process was easy for me on a physical device firewall.

What other advice do I have?

I am more comfortable with the physical device firewall. I am actually trying to figure out things since I am not very familiar with the VM side of Palo Alto.

I would recommend Palo Alto Networks VM-Series since it is a cheaper product compared to the other tools available in the market. Apart from Palo Alto Networks VM-Series, I usually recommend Palo Alto Networks Cortex XSOAR and Palo Alto Networks Prisma Cloud.

I rate the overall product an eight out of ten.


    Ittipol Wichaidej

An enterprise solution that needs to improve order process

  • September 18, 2023
  • Review provided by PeerSpot

What is most valuable?

The tool's cloud version makes application migration easy.

What needs improvement?

Palo Alto Networks VM-Series needs to improve its order process.

For how long have I used the solution?

I have been working with the solution for two years.

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the product's scalability a nine out of ten.

How was the initial setup?

Palo Alto Networks VM-Series' deployment is not difficult.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I rate its pricing a three out of ten.

What other advice do I have?

Palo Alto Networks VM-Series is an enterprise product because it is costly. I rate it an eight out of ten.


    it_user1422027

Stable product with effective security features

  • September 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Palo Alto Networks VM-Series primarily for security purposes. It helps us with URL filtering, domain blocking, threat analysis, and detecting vulnerabilities.

How has it helped my organization?

We can monitor the traffic manually and detect threats. Additionally, we can block different IP addresses and URLs.

What needs improvement?

There could be dynamic DNS features similar to Fortinet in the product.

For how long have I used the solution?

We have been using Palo Alto Networks VM-Series for six years.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the product's stability a seven out of ten. It could be better. We have four users for it at the moment. We plan to increase the number of devices.

How are customer service and support?

We receive technical support from a local partner rather than directly from the vendor. The support team requires more training.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Cisco Adaptive Security Appliance (ASA) before. Compared to Palo Alto, Cisco devices are not feasible regarding hardware. They are very slow and complicated to find the granular level of results. Sometimes, even a technical expert is unable to fetch a proper report.

How was the initial setup?

I rate the initial setup process an eight out of ten. It takes eight hours to complete and requires one security engineer to execute the process. The deployment involves setting up security policies. The on-premise installation is simple. However, VM installation is complicated in terms of the network interface.

What's my experience with pricing, setup cost, and licensing?

It is an expensive product. I rate the pricing an eight out of ten. We purchased a three-year license for it.

What other advice do I have?

I rate Palo Alto Networks VM-Series an eight out of ten.