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Reviews from AWS customer

13 AWS reviews

External reviews

174 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Accounting

Great log reporting, DNS security feature is great!

  • September 20, 2024
  • Review provided by G2

What do you like best about the product?
I love the service expertise and user community around palo alto firewalls. The firewalls dont have many erros and i love the packet visibility all the way up to the app layer.
What do you dislike about the product?
Understanding the sd-wan feature is a bit of a learning curve. Commit config is a bit slower than other brands.
What problems is the product solving and how is that benefiting you?
Some of our clients purchase palo alto firewalls and we manage the firewall for them.


    Anil Baki D.

Reliable, Secure, and Robust Firewall Solution

  • September 19, 2024
  • Review provided by G2

What do you like best about the product?
Palo Alto’s NGFW offers an intuitive and user-friendly interface that simplifies policy management. The integration of threat intelligence and the ability to inspect encrypted traffic without performance degradation is excellent. I appreciate its wide array of features like URL filtering, application control, and its cloud-based threat analysis. It has significantly improved our network’s security posture
What do you dislike about the product?
The licensing and cost structure can be a bit high, particularly for smaller organizations. Additionally, the learning curve for some advanced features may require dedicated training or consultation to fully leverage its capabilities. Occasional updates can introduce minor bugs, but these are usually quickly resolved.
What problems is the product solving and how is that benefiting you?
Palo Alto Networks NGFW is solving critical security challenges such as advanced persistent threats, encrypted traffic inspection, and lateral movement of malware within our network. Its deep visibility into applications and users helps us enforce strict security policies while reducing the risk of breaches. The automation of threat prevention and integration with cloud services also saves time and improves operational efficiency, allowing us to focus more on strategic IT initiatives


    AshwaniTyagi

Advanced protection and good integration capabilities with good reliability

  • September 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Palo Alto Networks VM-Series to offer services to our customers as a managed security service provider. We provide solutions and services to our customers across the globe. For example, if I want to host a firewall in the cloud or somewhere where the physical appliance is not a possibility, we provide that image of the firewall on virtual machines.

How has it helped my organization?

It helps in offering advanced protection against malware and anti-spyware, which is based on customer feedback stating the product has very good threat prevention capabilities.

What is most valuable?

Very good reliability and feature set, such as advanced protection against malware, anti-spyware, and Wildfire. It also has good VPN capabilities and integration capabilities.

What needs improvement?

The scalability could be improved further. The virtual instances of the firewall are not as scalable as their hardware firewalls.

For how long have I used the solution?

We have been using Palo Alto Networks VM-Series firewalls for over five years.

What do I think about the stability of the solution?

I find the solution to be a good, stable product.

What do I think about the scalability of the solution?

The virtual instances are not as scalable as the hardware firewalls.

What about the implementation team?

A separate team handles implementation. I am mostly involved in the designing aspect of the product.

What was our ROI?

It is hard to get into the ROI aspect. Generally, ROI can be determined by comparing a physical appliance-based firewall versus a virtual instance of a firewall.

What's my experience with pricing, setup cost, and licensing?

Pricing can be an issue when competing with products like Fortinet, which often offer similar functionality at a lower cost.

Which other solutions did I evaluate?

There are many competitors like Fortinet offering similar functionality.

What other advice do I have?

I'd rate the solution nine out of ten.


    Sibi M.

Palo alto FW review

  • September 13, 2024
  • Review provided by G2

What do you like best about the product?
Palo alto next gen FW got so many features which is good.
What do you dislike about the product?
Complexity of thr GUI. For an example: the GUI that is in fortigate is much more friendly to use than palo alto
What problems is the product solving and how is that benefiting you?
Palo alto is much better when it comes to rules and traffic filtering. Much more easy to filter to blocked and allowed traffic


    Banking

Easy to use

  • September 11, 2024
  • Review provided by G2

What do you like best about the product?
Easy to use. clearly instructions and GUI is good
What do you dislike about the product?
Palo Alto's SASE platform has separate appliances for security enforcement and traffic processing, which can increase latency as packets pass through each function.
What problems is the product solving and how is that benefiting you?
Blocking unknow ip address and blacklist certains sites. Detect abnormal activities


    Information Technology and Services

Very effective but takes time to set up

  • September 10, 2024
  • Review provided by G2

What do you like best about the product?
I like the robust security and ease of use.
What do you dislike about the product?
I wish the set up were less time-consuming and it were more affordable.
What problems is the product solving and how is that benefiting you?
Detects potential intrusions in the database.


    Financial Services

Palo Alto Networks Next-Gen Firewall: My Experience

  • September 09, 2024
  • Review provided by G2

What do you like best about the product?
I appreciate the Palo Alto Networks Next-Generation Firewall for its strong security features and ease of use. The most helpful aspect is its ability to quickly identify and block threats, which keeps our network secure. However, the initial setup can be a bit complex and time-consuming, which can be frustrating.
What do you dislike about the product?
One thing I dislike about the Palo Alto Networks Next-Generation Firewall is that it can be quite resource-intensive, which might affect performance on older hardware. Additionally, while it offers a lot of advanced features, it can be pricey for smaller organizations or those with limited budgets.
What problems is the product solving and how is that benefiting you?
The Palo Alto Networks Next-Generation Firewall addresses several key problems. It effectively prevents advanced threats and attacks by identifying and blocking malicious traffic in real time, which helps protect sensitive data and maintain network integrity. Additionally, its comprehensive visibility and control features allow for better management of network traffic and user activity. This benefits me by providing a higher level of security and reducing the risk of breaches, while also simplifying network management tasks.


    Government Administration

Security at the Forefront

  • May 15, 2024
  • Review provided by G2

What do you like best about the product?
Palo Alto's Next-Generation firewalls are robust, enterprise-class appliances. Their hardware is built to last, and their support team is always quick to respond. The features they offer are nearly endless and at a price that is within reason for what you get.
What do you dislike about the product?
Configuration may be daunting at first if you are not used to this type of device. Our only real gripe with the Palo Alto Next-generation firewalls is their boot time. You can plan on waiting a good 20 minutes for the device to reboot.
What problems is the product solving and how is that benefiting you?
We use the Palo Alto Next-generation firewalls for firewall and router purposes, intrusion detection and prevention, site-to-site VPNs, client VPNs, plus more. Paired with their Panorama service, you can manage all your appliances from a single management portal.


    Muhammad Zubair Khan

Provides excellent filtering and blocking features and enables users to examine reports easily

  • May 02, 2024
  • Review from a verified AWS customer

What is our primary use case?

All the PwC offices in Pakistan use Palo Alto in their environment. It is a global solution.

What is most valuable?

Palo Alto is a good product. The features are up to the mark. No other product can compete with Palo Alto’s features. The filtering feature is good. We can block the traffic and examine the report easily. The blocking functionality works very well compared to other firewalls. I rate the ability of the tool to keep up with the trends in firewalls an eight out of ten.

What needs improvement?

The product must create some awareness in Pakistan. People are less aware of Palo Alto. Everyone knows about Fortinet and Cisco. Very few vendors are promoting the tool.

For how long have I used the solution?

I have been using the solution for four to five years.

What do I think about the stability of the solution?

The stability is fine. I rate the stability a seven out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability an eight out of ten. We have 2500 users. We use the tool daily. All our traffic passes through it.

How was the initial setup?

I rate the ease of setup a seven out of ten. The setup is moderately easy. The product is deployed on the cloud. The deployment takes two to three days since it has global rules.

What about the implementation team?

The tool was deployed in-house.

What was our ROI?

We have seen an ROI of 60% to 70%.

What's my experience with pricing, setup cost, and licensing?

Companies in Pakistan have limited budgets. Palo Alto is more expensive than other products. So, people are reluctant to put Palo Alto in their environment. It's too costly compared to other tools. I rate the pricing a nine out of ten.

What other advice do I have?

We had deployed the solution in 2018. We used a different product before, but my organization switched to Palo Alto. It was the management’s decision. Overall, I rate the tool an eight out of ten.


    Hamada Elewa

Offers threat prevention and WildFire features with outstanding stability

  • April 19, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our company sometimes uses a data center edge firewall from Cisco, Fortinet, Forcepoint, or any other vendor, and the solution is used to cover apps and data.

What is most valuable?

The threat prevention and WildFire features are the most valuable features. DNS is another good feature of the product.

What needs improvement?

The flexible throughput in Palo Alto Networks VM-Series can be improved. The customers of our organization demand 500 meg throughput and the payment also depends on it. The basic firewall from Palo Alto has the size of one gig, and it isn't logical for a customer to buy for one gig when just 500 meg is required. Palo Alto Networks VM-Series should become a more flexible firewall.

VM management in an environment is difficult with Palo Alto Networks VM-Series, but it can be smoothly managed through Panorama. The vendor can work on enhancing and processing that will not affect the server itself or the VM firewall protection. In our company, we have multiple VMs implemented on the same server, and the Palo Alto Networks VM-Series is used to protect these VMs completely. The tools being used should not affect the operations between VMs.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for almost four years.

What do I think about the stability of the solution?

I would rate the stability of the product a nine out of ten. I am facing multiple stability issues with other competitor tools in our company.

What do I think about the scalability of the solution?

I would rate the scalability a seven out of ten. I would've rated Palo Alto Networks VM-Series more if the flexible throughput was better. I would rate the scalability of other competitor tools a four out of ten. Palo Alto Networks VM-Series is suitable for businesses of every size or scale.

How are customer service and support?

The vendor provides two support modules: backline and premium support. If you need to open a case directly with Palo Alto to solve a problem, you must purchase premium support.

Premium support is highly expensive—almost five times the cost of availing backline support. Local distributors of the product manage the backline support and have extended response time, and the team might not have mature knowledge to solve issues.

How was the initial setup?

The solution's initial setup process is very easy. A hybrid deployment model is available for Palo Alto Networks VM-Series. Panorama can manage the solution's VM, physical, and cloud versions, making it an impressive monitoring tool.

A more mature and enhanced tool can be used in integration to migrate from other competitor solutions to Palo Alto Networks VM-Series. For instance, if a customer has a legacy firewall from Cisco or Fortinet and there is a need to migrate to Palo Alto, I will require a mature migration tool that will make the process easier for engineers to migrate the rules, policies, and application IDs.

What's my experience with pricing, setup cost, and licensing?

The licensing model should be improved. Palo Alto Networks VM-Series is the most expensive tool among competitors.

Which other solutions did I evaluate?

Palo Alto Networks VM-Series and the competitor products provide multiple series of bandwidth, features, implementation models and capable management tools. But Palo Alto Networks VM-Series is the most stable compared to all other competitor tools. The signature or behavior of the database is more mature in Palo Alto Networks VM-Series than others.

Palo Alto Networks VM-Series allows you to analyze the behavior of any traffic or probable attack.

What other advice do I have?

The solution easily integrates with the client's cloud security architecture. If in our company, we get a customer who's depending on the container, then security is required for the container from OpenShift or any other vendor, I use Prisma to secure the environment instead of traditional firewalls.

The solution's sizing and architecture are highly expensive. It's an effective and stable firewall that detects all attacks. Palo Alto Networks VM-Series can adapt quickly to an organization's changing security or policy needs. Overall, I would rate the product an eight out of ten. I will definitely recommend Palo Alto Networks VM-Series to other users.