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Reviews from AWS customer

13 AWS reviews

External reviews

174 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Lucas M.

Prisma SASE is a tool that provides organizations with visibility, control and protection

  • October 02, 2023
  • Review provided by G2

What do you like best about the product?
I like it because it offers me centralized analytical and management capabilities, and it also has a threat intelligence service to maintain updates on a set of threats. The overall experience for me, I like this product.
What do you dislike about the product?
I find the cost prohibitive for small businesses and if something goes wrong then we don't have permission to get it easily. but it is a tool that has the ability to monitor all traffic entering and leaving the facilities.
What problems is the product solving and how is that benefiting you?
Its easy-to-use interface can help a person new to this learn and understand various features. In addition to offering end-to-end security on your network, it helps give the network greater visibility. Prisma SASE provides an exceptional user experience, which is highly appreciated.


    reviewer1881555

An easy-to-maintain product that provides security and can be smoothly installed within a couple of hours

  • September 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Palo Alto Networks VM-Series for our company's customers, especially those who use Azure Firewall to secure their environment but still want a third-party firewall from companies like Fortinet FortiGate and Palo Alto in their environment. Whenever our company's customers want to opt for a third-party firewall, we suggest firewall products from companies like Fortinet FortiGate and Palo Alto. There have been cases where our company's customer who already uses firewall products from Fortinet FortiGate and Palo Alto deployed on an on-premises model want to shift the same product to the cloud, going on the good experience they have had with the products. If our company's customers are not interested in purchasing a third-party firewall, my company suggests the cloud-native firewall provided by Azure, specifically for their landing zone environment.

What is most valuable?

Regarding Palo Alto, my company normally does a high availability configuration for our customers, which are active-active and active-passive. There are multiple add-on packages a customer can choose from in Palo Alto, including antivirus, web filtering, IDS, and IPS solutions.

What needs improvement?

Considering Azure, some customers may purchase Palo Alto Networks VM-300. Considering the pricing perspective, customers want multiple NIC types because they might have different spokes, and they may like to extend it with different interfaces on different spokes. Considering VM-Series on Azure Virtual Machines, since there is a limitation when it comes to Azure VM-300 as it supports only four cores, there may be some modifications made to support more cores.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for three to four years. My company functions as a managed service provider and an integrator for Palo Alto Networks.

What do I think about the stability of the solution?

Palo Alto Networks VM-Series can be made more stable. I have seen some bugs in the solution. After deployment with an API call, you can use an HA solution in two scenarios, namely, as a load balancer and for API calls. I see that in the Palo Alto Networks VM-Series, there are some delays when it comes to an API call configuration.

What do I think about the scalability of the solution?

It is a scalable tool. Considering the licensing part of the solution, it may not seem scalable, especially when you want to move from Palo Alto Networks VM-300 to Palo Alto Networks VM-500 since, for such a procedure, the virtual machines will have to be brought down and registered again with a different license, which is challenging.

My company's customers who use the solution are mostly enterprise-sized businesses.

How are customer service and support?

The solution's technical support has been good. I rate the technical support a seven and a half to eight out of ten.

There are some delays that I have observed when my company communicates with Palo Alto's support engineers. There are also some problems related to the understanding of our company's issues with the product by Palo Alto's support team.

How would you rate customer service and support?

Positive

How was the initial setup?

Users are provided with templates to go ahead with the deployment phase of Azure. There are already prepared templates available for installation, which users can use during installation.

Suppose our company's discussions with the customers are completed, and the design has been frozen. Considering the aforementioned case, the Palo Alto Networks VM-Series installation phase can be completed in a couple of hours, while the only time-consuming task is the creation of policies.

What other advice do I have?

Palo Alto Networks VM-Series is easy to maintain.

From a security point of view, I find Palo Alto Networks VM-Series to be a better product compared to the other solutions in the market.

I rate the overall product a ten out of ten.


    Gaurav D.

Best Firewall in market

  • May 16, 2023
  • Review provided by G2

What do you like best about the product?
It's GUI which helps you out most for troubleshooting and to take capture for interested traffic flow. Rather with cli firewalls where you will have to just stay and define filters everytime
What do you dislike about the product?
Patches and upgrades. I understand these are mandatory but can we get a consolidated upgrade instead of a patch upgrade.

Software instability
What problems is the product solving and how is that benefiting you?
For protection dos ddos attack for blocking any unwanted traffic to the internet


    Victor Y.

Best NGFW you can cosider

  • April 08, 2023
  • Review provided by G2

What do you like best about the product?
ACC report is fantastic, I also view the statistics and found a lot of useful information
What do you dislike about the product?
Throughput performance is lower compare to other vendors eg: Fortinet
What problems is the product solving and how is that benefiting you?
NGFW features (IPS, wildfire, WF, AV) protect against malware


    Job C.

Network Security Solutions

  • March 14, 2023
  • Review provided by G2

What do you like best about the product?
The GUI interface of the Palo Alto Next-Generation firewall is straightforward to use. Firewall administration and deployment of this device were beneficial in our Production environment. We have around 60 productions of Palo Alto Next-Generation firewall in our environment.
What do you dislike about the product?
Every new software release has a bug; at least, we need to upgrade our Firmware version occasionally to avoid those bugs we encounter in our environment. Yearly we have upgrade activity on each of our firewalls.
What problems is the product solving and how is that benefiting you?
Our company uses it as our Network Security solution in our production environment. We also used a firewall to protect our backend resources facing the internet and for PCI compliance.


    Carl B.

NGFW Review

  • December 23, 2022
  • Review provided by G2

What do you like best about the product?
Palo Alto NGFW is excellent for acting as the first line of defense, with proactive malware filtering, conditional access, and continual content updates. The system is easy to update and maintain from a beginner level to an expert.
What do you dislike about the product?
One of the drawbacks of Palo Alto is the technical support side. We have had mixed experiences when troubleshooting with the recommendations they provide. Not all resolutions to an issue may be a one size fits all type of fix; each environment will be different, so that must always be considered.
What problems is the product solving and how is that benefiting you?
The NGFW in our current environment is used for edge protection, and others are used for internal segmentation. They perform excellently in reducing the filtered traffic to what is genuinely needed within the network.


    Muthu K.

Palo Alto review

  • February 25, 2022
  • Review provided by G2

What do you like best about the product?
The end-to-end security solutions using the product Palo alto can provide security features for layer three to layer seven. One box solutions for all the security issues.
What do you dislike about the product?
Sometimes this device is over-intelligent and creates policies by blocking genuine traffic, which causes production impact. The development team needs to review these issues.
What problems is the product solving and how is that benefiting you?
the device was helping me identify dangerous operating systems and files; with one-click options, we mitigate these kinds of attacks and product the IT infrastructure


    Anil R.

Enterprise Security Platform For Next Generation.

  • December 20, 2021
  • Review provided by G2

What do you like best about the product?
It has IPading Engine with SP3 (Single Pass Parallel Processing) Architecure.Paloalto having High CPU,Memmory Utilziation Capability Therefore Performance is very good.
What do you dislike about the product?
Cost is higher than the other firewalls; sometimes, Some Simple Configuration needs to follow Complicated steps.
What problems is the product solving and how is that benefiting you?
In our organization, we use the products for Security and NAT policy configuration to block Unwanted Trffic. Create Different zones in our Network, Such as Trusted, Untrusted, DMZ.


    Financial Services

Powerful firewall that continues to lead the industry

  • October 06, 2021
  • Review provided by G2

What do you like best about the product?
Palo Alto is a well-known and reputable company that is forward-thinking, offering new enhancements and capabilities to defend against the latest threats.
What do you dislike about the product?
Palo Alto firewalls require a fairly substantial investment in terms of cost both up front and annually
What problems is the product solving and how is that benefiting you?
Palo Alto firewalls have addressed multiple requirements including network-based threat/malware detection and prevention, perimeter defense, content filtering, and network segmentation.


    Rohit J.

High Dependable

  • September 02, 2021
  • Review provided by G2

What do you like best about the product?
Security features are impressive, frequent updates and vulnerability mitigation is top-notch
What do you dislike about the product?
Few bugs here and there every time, which is inevitable.
What problems is the product solving and how is that benefiting you?
Fully-fledged firewall usage