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Reviews from AWS customer

13 AWS reviews

External reviews

174 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    khalid E.

System Engineer

  • October 29, 2024
  • Review provided by G2

What do you like best about the product?
Palo alto offers an intuitive and user friendly interface that simplifies policy management
What do you dislike about the product?
We will need support assistance while configuring from scratch and they have a delay response
What problems is the product solving and how is that benefiting you?
Secure the network


    Tejas Jain

Enhanced threat prevention with advanced security controls

  • October 29, 2024
  • Review from a verified AWS customer

What is our primary use case?

The primary use case involves using next-generation firewalls, hardware, VM-Series, Prisma Access for SASE solutions, Prisma Cloud for cloud security posture management, and Cloud Workload Protection. It's used primarily for securing customers' virtualized data center environments as well as public cloud environments.

How has it helped my organization?

The additional visibility, which was lacking with cloud-native tools, has improved the organization's cloud security posture. Advanced enforcement and granular security controls help manage potential threats.

What is most valuable?

The most effective feature for threat prevention is the threat prevention model in the VM-Series. This is bundled with advanced URL filtering, decryption, and wildfire sandboxing.

What needs improvement?

If additional web application firewall capabilities could be integrated into the existing firewall, it would negate the need for additional products.

For how long have I used the solution?

I've been working with Palo Alto VM-Series for at least five to six years now.

What do I think about the stability of the solution?

We haven't had challenges with failovers yet.

What do I think about the scalability of the solution?

We've controlled the scalability via VMSS in Azure, using auto-scale groups in AWS. It's quite seamless, though there's room for improvement in cost management, especially during traffic spikes.

How are customer service and support?

The technical support is great. We've had no challenges and there are established channels for customer success and professional services.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the past, I used to work with Check Point, but haven't worked with them lately. Given the support from Palo Alto, there hasn't been a necessity to explore others.

How was the initial setup?

The integration process involved using a Panorama setup for centralized firewall administration, transitioning from cloud-native firewalls to VM-Series.

What about the implementation team?

We are primarily a consulting firm and reseller, so we've had significant involvement in the process.

What's my experience with pricing, setup cost, and licensing?

The solution tends to add to costs especially when scaling, although measures like using large compute instances minimize the need for scaling.

Which other solutions did I evaluate?

Potential competitors mentioned are Check Point and Cisco but haven't been evaluated recently.

What other advice do I have?

For straightforward firewall inspection and basic IPS, IDS requirements, native firewalls might suffice. For more advanced needs, using VM-Series or Palo Alto Firewalls is recommended.

I would rate it an eight out of ten.


    Insurance

easy to use, mostly well documented

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
it feels easy to use, for me at least but maybe it's like that because it was an experience I had as a junior with an experienced engineer.
other than that I rarely experienced any bugs that prevented my day 2 day work.
What do you dislike about the product?
I think mainly the cost. for me it meant lower overall budget for other things.
What problems is the product solving and how is that benefiting you?
well it solves the security issue of being exposed to the internet obviosly...
and it benefits me in the way that I'm able to filter (with manual and built-in rules) my incoming trafic.


    Olivier P.

Review on Palo Alto

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
They make good communication materials
What do you dislike about the product?
The price of the products is still high.
What problems is the product solving and how is that benefiting you?
She blocks pop-ups and viruses


    Commercial Real Estate

Ease of use

  • October 24, 2024
  • Review provided by G2

What do you like best about the product?
One of the standout aspects of Palo Alto Networks Next-Generation Firewalls (NGFWs) is their ability to provide deep visibility into applications, users, and content. The use of their App-ID, User-ID, and Content-ID
This capability allows the firewall to detect and block zero-day threats in real time
What do you dislike about the product?
installation and configuration
sometimes cause latency issues, especially in environments with heavy encrypted traffic
What problems is the product solving and how is that benefiting you?
SSL Decryption
User and Identity-based Policies
Application Visibility and Control


    Manufacturing

Precise and fully functional

  • October 17, 2024
  • Review provided by G2

What do you like best about the product?
Advanced security feature with ease of use
What do you dislike about the product?
The UI is a bit dated. An update would be nice. Comestic.
What problems is the product solving and how is that benefiting you?
Implementaion of secuirty policy for internal and external traffic. Globalprotect for all our remote users.. Site to site with our cloud tenant


    Senthil-N

Enables us to address a lot of customer queries

  • October 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use it for two main reasons. In case there is a customer query, Palo Alto firewall is one of the vendors that we support for syslogs, rule management, change management, and traffic monitoring.

Our product is used to query the firewall and provide a dashboard that raises alarms if any suspicious activity is detected. It involves the management of the firewall. We have a partnership with Palo Alto, and I have worked with VM-Series.

When a customer encounters an issue with our product in accordance with Palo Alto, I analyze the problem and provide solutions. Additionally, I have constructed a lab with network devices for partner training. This lab uses Palo Alto firewalls for communication.

How has it helped my organization?

By using this firewall, we were able to address a lot of customer queries and answer to their VM-Series. This helped us retain our customers and gain confidence from them.

What is most valuable?

Palo Alto is easy to use. The UI is very easy to understand and does not require any certification or highly skilled technician to handle the firewall. It is very user-friendly and straightforward out of the box.

What needs improvement?

An area for improvement would be AI-related features, particularly in rule management or threat intelligence. Focusing on AI-based threat detection would be beneficial.

Additionally, enhancing the ease of accessing technical support would be useful.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for about three to four years.

What do I think about the stability of the solution?

Stability is good. Once it is configured, it is stable, and I would rate it nine out of ten. I have not experienced any outages with Palo Alto, unlike other vendors like Sophos.

What do I think about the scalability of the solution?

Scalability is good, and I would rate it eight out of ten. We use it for testing with a low load, and it works well. In production setups, I have observed it being used effectively with a large number of transactions per second.

How are customer service and support?

Reaching technical support is challenging, and I may not be eligible for direct support since I'm not a customer. It involves multiple channels. I would rate their technical support seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used Cisco ASA, an older version, due to its market leadership at the time. We moved to Palo Alto due to multiple customer requests for other solutions like Sophos, FortiGate, SonicWall, and WatchGuard.

How was the initial setup?

The initial setup was very easy and can be rated nine out of ten. It is straightforward to configure, and the UI is simple.

What about the implementation team?

I did everything myself. One person is sufficient for the deployment and maintenance of five to seven firewalls.

What was our ROI?

The return on investment is seen in customer retention and addressing their queries rather than in revenue.

What's my experience with pricing, setup cost, and licensing?

I'm not the right person to give a rating for pricing, as I use a not-for-sale license provided by Palo Alto for testing.

Which other solutions did I evaluate?

We evaluated Cisco ASA, but due to diverse customer demands and requests for vendors like Sophos, FortiGate, SonicWall, and WatchGuard, we extended our support to Palo Alto as well.

What other advice do I have?

For software application firewalls, this is the best solution. If you are using it in a cloud or as an application firewall, then Palo Alto Networks VM-Series is the best one for you.

I would rate it an eight out of ten.


    Moises C.

The easiest NGF to use

  • October 15, 2024
  • Review provided by G2

What do you like best about the product?
The ease of the graphical interface and the support it provides to the end user
What do you dislike about the product?
How difficult it is to update and maintain
What problems is the product solving and how is that benefiting you?
Greater support to the end user


    Education Management

Palo Alto Firewalls are so far better than my expectations

  • September 23, 2024
  • Review provided by G2

What do you like best about the product?
The firewalls capabilty of handling traffic is top notch and the way you can develop custom App IDs are my favourite part and intergration of Palo Alto Firewalls with Gloabal Protect VPN is also amazing. We have 50+ firewalls in our organisation ranging from PA-220 and to PA-5000s series and we use panorama to manage these firewalls which makes the management easy. Also the URL firteling, WildLife threats and use of EDLs are also one of the great features of the firewalls. The options you have while implementing the new firewalls rules is something that is helpful where you can customize your rule however you want. It is very easy to implement the firewall rules, even a fresher in the security industry can easily grasp it.
Finally, the customer support, Palo Alto's customer support are very responsive and so far whatever engagement I had with them were always very prompt and very promising. They were able to help from technical to sales in a very excellent way.
What do you dislike about the product?
The only downside of using the Palo Alto Firewalls is there resolution of bugs. When you report a bug it takes few weeks for them to resolve that and get new patches of the software version.
What problems is the product solving and how is that benefiting you?
We are a university and firewalls are big part of our security infrastructure. We have custom requirements which we get on daily basis and the way the firewalls handles and helps in easing out the implementation is outstanding.


    Oussama E.

In January we bought PAN to replace the sonicwalls we had everywhere else.

  • September 22, 2024
  • Review provided by G2

What do you like best about the product?
PA’s logging is amazing! software updates are great. No longer do I need to long into another site to download updates. Security profiles per security rule is great.
What do you dislike about the product?
I wish PA would implement a security rule filter like sonicwall. Being able to see all rules for DMZ to WAN can be helpful. Tags are fine, but I think the zone drop downs in sonicwall are a better experience.
What problems is the product solving and how is that benefiting you?
The only thing that it lacks is a h\w product that would support consumer gaming machines such as xboxes, PS4s behind the firewall.