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Reviews from AWS customer

12 AWS reviews

External reviews

54 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Sneha P.

Review for Fortigate Cloud

  • December 14, 2023
  • Review provided by G2

What do you like best about the product?
The application Fortinet Fortigate Cloud is easy to use and has security features to secure the network of the Infra along with various integrated tools which enhances the scability of the application.
What do you dislike about the product?
The application is good but sometimes during applying or enforcing the policies in configuration needs little of excel and during IOS upgradation there will be some challenges while importing the firmware as the application won't allow the pro-active upgrades unless there is some bug or vulnerability found.
What problems is the product solving and how is that benefiting you?
The FortiGate Cloud has benefited in securing the network by providing the reports on Daily basis specailly of the VPN tunnels merged with Firewall. Also, the application is ease of GUI which is Web based firewall which gives more visibility with DDOS attack protection and allows to integrate the Wireless AP's. Also, we get good response from the support team during any issues.


    Entertainment

Fortigate Cloud is a blessing for medium enterprises

  • December 14, 2023
  • Review provided by G2

What do you like best about the product?
The UI and analytics feature is extremely helpful. Alongside, it aids into security monitoring which is essential.
What do you dislike about the product?
The analytics feature can add a few more dashboards and also some real time systems.
What problems is the product solving and how is that benefiting you?
In managing my cloud property and gaining visibility.


    William Nogueira

Helps reduce our mean time to remediate and our security risk, and provides good visibility into our environment

  • December 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

Fortinet FortiGate is our primary security solution for network communication. It enforces segregation between the IT and OT networks. All communication, integrations, and other traffic between IT and OT must pass through the FortiGate, which inspects and controls it.

FortiGate also serves as our VPN concentrator. Both internal users and partners connect their VPNs to FortiGate. We manage the entire VPN process, including access control and security policies.

All web traffic within the organization flows through the FortiGate for inspection and security controls. We leverage FortiGate's UTM capabilities, including web filtering, intrusion prevention, and application control.

While we have several websites running behind FortiGate, they are primarily static content sites with limited business activity. Therefore, we utilize the basic WAF functionality within FortiGate instead of a dedicated WAF device. This approach has proven effective for our needs due to the low volume of transactions and sensitive data on these websites.

FortiGate also manages communication between our internal IT units. With five units in operation, efficient inter-unit communication is critical. FortiGate ensures secure and controlled data exchange between these units.

How has it helped my organization?

FortiGate provides us with both visibility and segmentation for our industrial devices. This allows us to achieve good segmentation and also gain a clear view of the assets that reside behind them. Now, if I need to find a specific asset within our industrial environment, I can simply access Fortinet and check the assets listed there. Additionally, FortiGate utilizes sensing technology that identifies the type of each device, further enhancing our overall visibility.

FortiGate helps a lot to reduce the risk of cyberattacks that could disrupt our production.

FortiGate enables centralized management of our organization's network and security operations, providing comprehensive visibility into our environment for proactive threat detection and mitigation.

The effectiveness of our response to a production disruption depends on the affected environment. Some environments have sufficient redundancy to continue operating without the system, while others require immediate intervention. To address this variability, we utilize a strategically deployed FortiGate across all environments. This firewall enforces pre-defined rules to manage traffic and data flow effectively, ensuring that disruptions are minimized and operations continue smoothly.

FortiGate provides us with actionable data, enabling us to make informed decisions. The visibility it grants into the devices operating within our environment empowers us to take timely action and safeguard them.

All our OT traffic traversing to and from our IT environment passes through our Fortinet FortiGate firewall, which helps to reduce our operational expenses.

The security fabric helps reduce our mean time to remediation.

Fortinet has helped us take a more serious approach to cybersecurity.

What is most valuable?

The Intrusion Prevention System and the web filtering are both working well. The Deep Packet Inspection is also functioning properly, allowing us to see all network traffic, including encrypted data. I find the DPI to be a valuable and user-friendly feature. Additionally, the logs are clear and easy to understand. Having worked with Cisco and Check Point in the past, I can confidently say that these logs are on par with those of other leading security solutions. They greatly aid in troubleshooting, investigations, and general network monitoring. Overall, I am impressed with this solution's web filtering capabilities and robust IPS functionality. It is both easy to manage and deploy, making it a valuable tool for our network security.

What needs improvement?

While FortiGate offers a wide range of security features, I sometimes feel that the platform could benefit from more extensive improvements. Given the multitude of functions it provides, I wonder if the developers have enough time to adequately refine each aspect. However, for our specific needs, FortiGate currently performs adequately.

The debugging and troubleshooting has room for improvement.

I would like to see greater integration with third-party solutions. For instance, one example would be integrating Endpoint Protection with FortiGate, such that if an issue arises with Endpoint Protection, an action could be automatically triggered on FortiGate.

I am concerned about Fortinet's ability to help us meet regulatory compliance because its optimal functionality requires deploying all solutions within the mesh as Fortinet products. This raises questions about the compatibility and integration of non-Fortinet technologies within the Fortinet Security Fabric.

For how long have I used the solution?

I have been using Fortinet FortiGate for two years.

What do I think about the stability of the solution?

I would rate the stability of Fortinet FortiGate an eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Fortinet FortiGate an eight out of ten.

How are customer service and support?

The technical support responds quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with Cisco, Check Point, and Palo Alto. I worked with Cisco for ten years and I find Fortinet FortiGate to be a better solution.

What's my experience with pricing, setup cost, and licensing?

The price is fair for what we get with FortiGate.

What other advice do I have?

I would rate Fortinet FortiGate a nine out of ten.

Although we currently don't use any Fortinet devices designed for extreme environments, we are planning to test a few Fortinet switches in such conditions. This initial experiment aims to assess their performance and suitability for our harsh environment. If the switches perform well, we may consider switching our current supplier. While we don't frequently change our OT networks, prioritizing long-term stability has been our main objective, and we've achieved that so far. However, since Fortinet is our network supplier, testing their switches and confirming their reliability is a prudent step for when we need to update our switches.

Potential users should understand their needs before purchasing the solution.


    AnilKumar35

An easy-to-operate tool to manage firewall installation and endpoint connectivity

  • December 05, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Fortinet FortiGate-VM in my company to manage firewall installation and endpoint connectivity.

What is most valuable?

The most valuable feature of the solution is that it is easy to operate.

What needs improvement?

If a user makes any changes, it will immediately have an effect on the solution. If a user makes any changes in a product like Palo Alto, there is a need to push those changes to the firewall and apply commit changes, which shows the configuration part, making it a good feature since it sometimes helps, considering how a user may make small errors.

Errors made by a user get applied when using Fortinet FortiGate-VM. In the production environment, if a user makes any changes in a live environment, there is a need for the user to be very alert. The aforementioned area can be considered for improvement in the solution. Palo Alto is good for the production environment.

Capacity-wise, I think the solution's log storage area is something that needs to be increased since, by default, it stores logs for only seven days. The compliance team in our company needs to check the logs, which may be older than ninety days. Though the tool provides a storage hard disk with enough space, in our company, we can't store logs.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for more than three years. My company is a customer of the product.

What do I think about the stability of the solution?

As my company uses an active-passive deployment in our environment, we did not face any stability-related issues with the product. Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Around 4000 to 6000 employees in my organization use the solution.

How are customer service and support?

The solution's technical support is good. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the product's initial setup phase a ten on a scale of one to ten, where one is a difficult setup phase, and ten is an easy setup phase.

The solution can be deployed in an hour or two.

What about the implementation team?

I deployed the solution by myself in my organization.

What's my experience with pricing, setup cost, and licensing?

It is a medium-priced product.

Which other solutions did I evaluate?

Compared to the other VMs in the market, Fortinet FortiGate-VM is very easy to use.

What other advice do I have?

I rate the overall tool a nine out of ten.


    James-Jiang

Reduces our remediation time and our operational expenses

  • November 16, 2023
  • Review provided by PeerSpot

What is our primary use case?

We utilize Fortinet FortiGate appliances at six branch offices, one data center, and one DLP site. Our network is driven by SD-WAN, and we employ FortiGate as our firewall, FortiEDR for endpoint protection, and FortiSwitch for alerting on all layers of the network.

For me, the best practice is to deploy on-premises for data centers. However, for small branch offices with over ten to twenty staff members, I can deploy the devices remotely. We can provision our cloud and push the configuration to those devices from the cloud.

How has it helped my organization?

The visibility that FortiGate provides into our devices is crucial for network segmentation. I want to see the output in a specific way. The traditional approach has shifted slightly, as I'm accustomed to Cisco networking equipment. Typically, we have a call feature, but I'm currently using all the call features for internal routing. However, with FortiGate, most security subnets are segmented and protected behind the firewall. This allows me to lock down or secure sensitive subnets, such as HR or departmental information. I can log in from there, and all other subnets for client users require centralized access. This means that all traffic must go through the firewall, enhancing security.

FortiGate enabled us to achieve compliance with governance requirements. The FortiGate, along with fabric security and checkpoints, essentially act as regulatory checkers, reviewing our security practices against industry best practices and guidelines. If they identify any discrepancies, they alert us, allowing us to develop and implement mitigation plans to address the issues. For instance, if our SSH configurations don't meet security standards, such as algorithm or cipher requirements, FortiGate will notify us, enabling us to take corrective action and regain compliance.

We utilize API calls for FortiGate, including those related to our PRTG monitoring system. Additionally, we employ HVAC calls and leverage another MDR solution from Arctic Wolf to trigger specific events on the FortGate. This API functionality enables us to generate API keys and seamlessly integrate with API features across various platforms.

Integrating FortiGate into our environment is straightforward. Our transition from Palo Alto to FortiGate was seamless, utilizing our existing policies and migration tools. FortiGate also provides provisioning capabilities for defining branch office configurations. As long as branch office devices can access the internet to communicate with Fortinet Cloud, we can remotely implement provisioning for these devices, offering greater convenience for small branch offices.

The built-in APIs streamline integrations with other vendors, reducing deployment time. They effortlessly generate API keys upon logging into the Fortinet network, facilitating the deployment of our PRTT monitor tools. These tools seamlessly integrate with each other, fostering rapid deployment. Most platforms, including Cisco Meraki, Palo Alto, and Check Point, now adhere to industry standards and support API calls.

FortiGate has been instrumental in mitigating the risk of cyberattacks that could potentially disrupt our production operations. I am particularly impressed with Fortinet's cloud-based FortiGuard service, which continuously updates our systems with the latest zero-day attack protection, significantly reducing the threat landscape within our industry. Given the energy industry's heightened vulnerability to cyberattacks, we have implemented measures to restrict access to our network based on geolocation IP addresses. This includes restricting access from countries such as Russia and China, further safeguarding our environment from potential threats. Additionally, FortiGuard's regularly updated list of malicious websites provides an invaluable layer of protection for our industry.

In the event of a production-disrupting attack, we can utilize FortiManager to remotely isolate and mitigate the threat by shutting down specific subnets or networks. We can easily navigate through the unpacked data, and upon detecting a suspicious event, we can initiate automation or SOAR processes to notify the Cloud Service Provider team with whom we have been collaborating. Additionally, we can establish traffic alerts. For instance, since not all users access the AD server simultaneously each month, if we observe such suspicious behavior, we can remotely shut down that network, thereby minimizing our risk exposure.

FortiGate provides us with actionable insights to guide our decision-making regarding the appropriate actions to take. We generate 20 gigabytes of log data daily, which we utilize to establish a baseline for network traffic on our servers and compare it to our generated report. This approach allows us to set a threshold for the read volume of 20 gigabytes of FortiGate data attempting to reach a server from an external source. If this threshold is exceeded, an alert is triggered, prompting us to take corrective action. The centralized monitoring of our environment provides significant value.

Security is not a single, isolated element. It encompasses the entire network infrastructure, including firewalls, routers, switches, endpoints, and even mobile devices. The Fortinet Security Fabric seamlessly integrates these components to provide comprehensive protection. It generates detailed logs, including those from access points linked to FortiSwitch. The FortiSwitch, fully integrated with the FortiGate Fabric, relays security alerts to the FortiViewer in the SOC. This centralized view provides complete visibility into the network, including SSIDs, wireless networks, subnets, and devices protected by FortiClient. The Fortinet Security Fabric tracks individual devices connected to the network, including compromised laptops. FortiClient triggers alerts and sends them to FortiCloud, which also receives logs from the EMS server and the firewall. These logs are consolidated in the FortiAnalyzer and forwarded to the cloud-based log server for analysis. This comprehensive approach to security ensures that all potential threats are identified and addressed promptly.

FortiGate has contributed to a reduction in our operational expenses. Prior to adopting Fortinet, we utilized Palo Alto for firewalls and Cisco for call switches. However, as we began using Fortinet, we gradually transitioned to their products. Currently, we employ FortiGate for our firewall, FortiSuite, and FortiAP Access Points, phasing them in one at a time. This approach has effectively minimized downtime and lightened our workload by enabling centralized management through a single pane of glass.

FortiGate has significantly reduced our time to remediation. We can now check logs from servers, firewalls, switches, access points, clouds, and even devices from different brands, all from a single centralized location. This has greatly reduced the time required for threat hunting and security event investigation.

Fortinet has been instrumental in enhancing our cybersecurity approach to safeguard our industrial machinery. We rely on some heavy equipment that is critical to our industry's operations. To protect this equipment, we have isolated it on a single subnet and implemented strict access controls, allowing only authorized users and MAC addresses to access the network. This ensures that only internal staff can operate the equipment unless authorized maintenance personnel are present. The high level of security we have implemented is essential because our industry's operations are closely tied to the core applications of our industry. We are committed to safeguarding our equipment and preventing any potential risks.

What is most valuable?

I appreciate FortiGate's flexibility, which allows for centralized management through FortiManager. Additionally, its integration with FortiAnalyzer, which can be deployed in the cloud, enables centralized monitoring of all firewall logs.

What needs improvement?

Fortinet needs to overhaul its documentation. Our current reliance on outdated documentation has resulted in significant time wastage. While we can locate the necessary documentation, the constant daily revisions necessitate meticulous identification of the relevant documents to prevent the use of outdated information that could jeopardize our environment. At the very least, Fortinet should classify its documentation to clearly indicate the applicable version, as our attempts to do so manually are becoming increasingly tedious.

For how long have I used the solution?

I have been using Fortinet FortiGate for over three years.

What do I think about the stability of the solution?

Fortinet FortiGate is stable. I have not encountered any performance issues.

What do I think about the scalability of the solution?

Fortinet FortiGate is scalable.

How are customer service and support?

The speed of Fortinet's technical support is significantly faster compared to Palo Alto. I recall an instance where I experienced an issue with Palo Alto, and it took an hour to connect with a real technician from Palo Alto. However, when I call Fortinet, it takes a maximum of two minutes to get a knowledgeable individual to address my concerns. Considering the stark contrast in service levels, imagine having a network issue with Palo Alto and having to wait an hour for support. Conversely, with Fortinet, we can receive proper assistance within two minutes. The difference is immense. This is the one aspect I find lacking in Palo Alto.

The reason I don't give Fortinet's support a perfect score is that I've worked in this field for many years and have come to expect a certain level of expertise. Even when we call Palo Alto, Cisco, Check Point, or any other support service, our experience can vary depending on who we get on the phone. If we're lucky, we'll get a highly experienced expert who can quickly resolve our issue. However, we may also get someone who is new to the team or to their role, and they may take a long time to understand our problem. While Fortinet's support is generally excellent, I have had a couple of experiences where I felt like the person on the other end was inexperienced and asked me irrelevant questions. Despite these occasional issues, I am still very satisfied with Fortinet's support overall, but I wouldn't give it a perfect score.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Palo Alto for five years and switched to Fortinet FortiGate. Palo Alto is expensive.

How was the initial setup?

The initial deployment is simple. We need to determine which interface is the WAN interface and which is the internal interface.

With Fortinet, we should prioritize a centralized approach to ensure synchronization and consistency across the network. This centralized management strategy will streamline the implementation of SD-WAN, as it allows for the deployment of standardized templates and traffic configurations. Centralized management also simplifies future modifications, as minor changes can be pushed down without requiring complete redesigns. Conversely, deploying SD-WAN without prior centralized management can lead to complexities and potential disruptions. For instance, if WAN interfaces are configured independently of SD-WAN, integrating SD-WAN later will necessitate removing and reconfiguring existing data, policies, firewall policies, and rules. This process can be time-consuming and error-prone.

What's my experience with pricing, setup cost, and licensing?

For medium and enterprise organizations, FortiGate is more affordable. We can choose from a variety of bundles to find the right license for our needs. The software is reliable and easy to install, and it will run smoothly on our systems. FortiGate is priced lower than Palo Alto.

What other advice do I have?

I would rate Fortinet FortiGate nine out of ten.

I compared SD-WAN solutions offered by companies like Cisco Meraki, and Palo Alto. I'm impressed with SD-WAN solutions in general, but I recommend considering purchasing Fortinet's SD-WAN solution, as it could lead to significant cost savings. However, proper planning and design are crucial before deployment to avoid incurring additional expenses due to rework. That's my suggestion.


    Information Technology and Services

FortiGate Cloud is a good and simple cloud management and analytics solution.

  • September 08, 2023
  • Review provided by G2

What do you like best about the product?
FortiGate Cloud offers a range of benefits, including centralized management, real-time monitoring, advanced analytics, and scalability. It simplifies security management, enhances network visibility, and helps organizations stay ahead of evolving cyber threats.
What do you dislike about the product?
Cloud-based solutions rely on internet connectivity. If your internet connection experiences issues or goes down, you may have limited or no access to the FortiGate Cloud platform, potentially impacting your ability to manage and monitor your FortiGate devices.
What problems is the product solving and how is that benefiting you?
The user-friendly interface of FortiGate Cloud makes it easy for IT administrators to configure policies, monitor network traffic, and generate reports without the need for extensive technical expertise. This can lead to improved operational efficiency.


    kram e.

FortiGate Cloud as a Firewall for infra.

  • September 05, 2023
  • Review provided by G2

What do you like best about the product?
FortiGate Cloud provides a centralized management console for all of your FortiGate devices. This makes it easy to manage your security policies, configure your devices, and track your security posture. FortiGate Cloud provides real-time security intelligence and analytics to help you identify and mitigate threats. This includes features such as threat hunting, intrusion detection, and vulnerability scanning.
What do you dislike about the product?
FortiGate Cloud is a powerful and versatile security management solution, but it does have some downsides. Here are some of the potential downsides of using FortiGate Cloud.
FortiGate Cloud offers a limited number of customization options, so you may not be able to tailor it to your specific needs.
What problems is the product solving and how is that benefiting you?
A company with multiple FortiGate devices can use FortiGate Cloud to centralize the management of those devices. This can save the company time and money, and it can also improve the security of the network.


    FAISAL S.

FortiGate Cloud Review

  • August 29, 2023
  • Review provided by G2

What do you like best about the product?
FortiGate Cloud offers a centralized platform for managing multiple FortiGate devices and services from a single interface. This can greatly simplify network management and security operations.
Being a cloud-based solution, FortiGate Cloud enables administrators to access and manage their network and security settings remotely, providing flexibility and convenience. FortiGate Cloud may integrate with other Fortinet solutions and services, creating a comprehensive ecosystem for network security and management.
What do you dislike about the product?
If there is a situation where internet access is temporarily unavailable, administrators might face challenges in accessing and managing network devices through FortiGate Cloud
What problems is the product solving and how is that benefiting you?
With better monitoring and automation, administrators can proactively identify and address network issues, reducing downtime and minimizing the impact of security incidents.


    Victor Akidiva

An affordable and scalable product that provides excellent security and reporting features

  • August 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

The product accesses the perimeter firewall and internet proxy at the same time. It allows the creation of a virtual DMZ network. We can have services on the DMZ.

What is most valuable?

The reporting is good. The signatures are quite good. We have some confidence in the product’s protection capabilities.

What needs improvement?

The users must buy FortiSIEM to get advanced analytics. The product must provide users with more reports before asking them to buy FortiSIEM.

For how long have I used the solution?

I have been using the solution for around a couple of years.

What do I think about the stability of the solution?

There are no stability issues. As long as we provide adequate resources, the solution works.

What do I think about the scalability of the solution?

VM provides scalability options. We could pair the virtual firewalls and have more capacity. We know it's there, but it wasn't necessary, given the organization's size. Around 350 users from a small microfinance company use the solution. The product is extensively used since it also provides internet proxy and VPN. Almost all services that require connectivity are going through the firewall.

How are customer service and support?

We contacted the technical support team regarding a clarification we needed on how to get some services to talk to one another. The team was very handy in that process.

How was the initial setup?

The setup is not that complex. I wouldn't say it's simple, but It's relatively straightforward as long as we follow the guidelines and work with the recommendations.

What about the implementation team?

We deployed the solution with the help of a local partner. We just had one engineer on-site who was supported by Fortinet Professional Services.

What was our ROI?

There is a good ROI on the product. The solution was quickly deployed, and we were able to have more protection and better visibility of our traffic on the network. We can get a lot of value out of the solution due to the reports.

What's my experience with pricing, setup cost, and licensing?

The pricing is really good. The FortiGate licensing model is workable compared to many other providers who license everything. The local partner was there to guide us in structuring the license to keep the costs minimal. At the moment, there are no additional costs associated with the tool.

Which other solutions did I evaluate?

We had a competitive evaluation of other products. We chose Fortinet FortiGate-VM because of its affordability. It also had some of the features that were part of our roadmap.

What other advice do I have?

It's a good solution. It’s worth checking out. It is easy to configure and quite easy to use. Some solutions are built by engineers for engineers. The product is a bit relatively easy to use and work with. Overall, I rate the solution an eight or nine out of ten.


    Tenishan Fernando

Provides secure connectivity and enables consistent protection

  • August 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

In a recent scenario, a manufacturing company, was in need of migrating its services, specifically their ERP SAP application, to a cloud-native environment. They chose to migrate their servers to GCP for hosting. Since they required a firewall, they opted for cloud-native firewall solutions. They acquired two firewalls, one for internal usage and another from the GCP marketplace. Both firewall vendors provided yearly subscriptions. Following this, we proceeded with the configuration.

They established a VPN connection via the internal Forti firewall. Simultaneously, an external firewall from Palo Alto was set up. This external firewall, positioned at the perimeter, handled incoming traffic from Internet users. Our configuration focused on enabling ECPs for the Internet-based cloud network.

What is most valuable?

The ease of access and user-friendly setup is a valuable feature. Fortinet proves to be particularly straightforward to configure, offering simplicity without complexity. Moreover, visibility is easily attainable due to certain factors. Price, implementation, and budget considerations play a role. When it comes to Cisco implementation, the process tends to be more intricate, which many customers find unfavourable for their business needs.

What needs improvement?

Fortinet devices are acknowledged as highly potent and come with a notable cost. These devices offer extensive visibility, an array of configurations, and a range of security features. However, there's room for enhancement in their routing and switching security aspects, akin to Cisco's offerings.

A noteworthy aspect here is Meraki, which offers cloud controllers. If FortiGate were to introduce a similar cloud management solution, it could strongly compete with both Meraki and Cisco products. Cisco operates in two sectors: enterprise and SMB. Particularly in the SMB market, they hold sway due to their convenient cloud management features. For instance, Meraki's cameras and wireless access points can be easily controlled through their cloud management portal. If FortiGate were to provide cloud-based management solutions for SMB customers, it could cater to a significant portion of the market, considering that a substantial number of customers fall within the SMB and mid-level enterprise categories.

For how long have I used the solution?

I have experience with Fortinet FortiGate-VM.

What do I think about the stability of the solution?

Hardware performance is a determining factor. A recent case made me notice that in comparison to the other vendors, Fortinet exhibited superior scalability. This was mainly due to their package-oriented approach, which involved scaling the VM version based on the number of customers. They offered various packages, and depending on the package, the VM version would be adjusted.I would rate it an eight out of ten.

What do I think about the scalability of the solution?

I would rate scalability an eight out of ten.

How are customer service and support?

The customer service and support is good. Within this domain, we have local support in place. They are primarily responsible for initial support. However, if a situation exceeds their capabilities, they escalate it to level two support. This setup is highly satisfactory.

How would you rate customer service and support?

Positive

How was the initial setup?

FortiGate offers straightforward planning and a user-friendly interface. This simplicity is seen through graphical user interfaces (GUIs), enhanced visibility and effective troubleshooting. I would rate it eight out of ten.

In the industry landscape, approximately seventy per cent of businesses predominantly rely on on-premise solutions. Specifically, our focus is directed towards banking clients, who are aligned with the guidelines of the Central Bank due to their emphasis on security, governance, and compliance protocols. However, the manufacturing sector and telecommunications companies are more inclined towards cloud adoption. This inclination is rooted in factors such as cost efficiency and power savings, internal infrastructure maintenance and resource allocation, including power and human resources.

In Sri Lanka, the banking and finance sector still prefers on-premise solutions. This choice is aligned with their security compliance needs and regulatory considerations.

In our proposals involving FortiGate, it's common practice to include FortiManager and FortiAnalyzer. Over the past two years, many clients have adopted FortiManager for cloud-based management. We've facilitated this by providing cloud subscriptions, allowing them to manage their FortiManager through the cloud. This approach is well-received, and it's worth noting that even in the banking sector, some customers prefer on-premise setups for their FortiManager.

What other advice do I have?

It would be beneficial for Forti to expand its cybersecurity solutions even further. While solutions like FortiSolor exist, there's room to enhance feature sets in line with the increasing requirements of compliance and private security needs. These can effectively address client-side security needs. Comparing Forti's offerings to competitors, certain strengths stand out. There are notable visibility and flexible configuration options. The client-side experience benefits from robust management capabilities accessible through this solution and the troubleshooting becomes seamless because of good visibility and an effective controller. I would rate it an eight out of ten.