CANVIA Connect is an omnichannel cloud contact center based on the Amazon Web Services (AWS) platform. It allows for quick setup of contact centers to provide customers with unforgettable experiences using Machine Learning and Artificial Intelligence from the beginning. The platform can be integrated with other enterprise applications and cloud services to offer new, innovative experiences. The long description adds professional and Digital Workplace services, ITSM platform management, remote control capabilities, ITIL practices, incident, problem, and change management, among other ITIL framework services. Additionally, managed data services including analytics and AI are provided, governed by Canvia's best practice model. This model offers geographical coverage for clients' branches, 24/7 security and monitoring, and both standard and customized reporting.

Help Desk Services

• Support at different levels according to the client's needs
• Support N1, N2, Nx

Asset Management

• PC Asset Management

Third Party Management and Guarantees

• Supplier management and guarantee of computer assets.

Printing service

• Printing Service Support

Smart Chat Service

Automation Services

ITSM platform

• ITSM tools connected to the Amazon Connect omnichannel platform

Remote Control Platform

• Tool for taking remote control of users.

ITIL practices

• Incident Management
• Requirements management
• Problem Management
• Change Management
• Knowledge management
• Service Level Management
• Quality Management
• Service information management.
• Other procedures related to the ITIL framework.

Data Services

• Data Analytics and AI

Managed Service.

• An operation model governed by Canvia and based on best practices.
• Geographic coverage for the branches that the client has.
• Schedule according to sea defined in the scope
• Security and monitoring 7x24
• Standard and custom reports.

Professional services

• Design and Architecture
• Evaluation
• Process and design consulting.
• Concept tests and demonstrations.

Related services

• Management of IT infrastructure patches and updates
• Monitoring, administration and management of ICT infrastructure
• Security and cybersecurity management through our Cybersoc.
• Public cloud management
• Remote hands management
• Management of databases and operating systems.
• SAP BASIS / RISE services and support