Smart Energy Water - Smart Customer Mobile implementation services: The actual duration for the project is confirmed when a Delivery Plan with start and end dates have been agreed by Parties. Wherein, SEW shall deliver and Customer shall sign-off Document of Understanding (DOU) together with a list of all Change Requests (CR) identified during the Planning & Design stage of the project. Any CRs requested by Customers after Planning & Analysis phase, shall be implemented once the agreed scope is delivered as per Delivery Plan in a production environment.

High level Project Approach, Deliverables and Milestones are as follows:

Planning and Design:

• Milestone: Project Kickoff
• Project Kick Off Meeting – Initial kick off meeting to identify key stakeholders, establish program governance, and agree preliminary project schedule and scope.
• Fit Gap Workshops - Fit Gap workshops are specifically designed workshops to review all requirements, business processes, Customer specific business rules and validations, as well as the user experience to align the SCM solution to the final desired solution.
• Requirements Sign Off/Finalization - Requirement sign off and finalization is the requirement review and approval activity which is key to solidifying the scope of work and providing a check point for the project team to validate the scope of work.
• Project Plan and Schedule Baseline - Project plan and schedule baseline is intended to be a review cycle for the project leadership team members to validate all scope items and schedule considerations are accounted for before commencing the next Stage of the project.

Build:

• Configure/Integration - Product configuration and source system integration per business requirements defined in the Project Planning/Design Stage.
• Environment Validation - Environment validation of integration points and environment deployment to ensure all integrations and systems are available for testing.

Test:

• SEW System/Quality Assurance Testing - Quality assurance testing of all defined business requirements and the designed solution to ensure end to end functionality is working as desired.
• User Training - User training for Customer Service and internal team members on the Customer Service solution and how to best support Customer Customers with the tool.
• Customer Functional/User Acceptance Testing - Testing conducted by Customer team to confirm business requirements in scope and validate that the system is working as desired. Customer User Acceptance Testing to test the end to end solution from Customer’s customers and Customer perspective.

Deploy:

• Product Deployment - Deployment of SCM and any necessary source system changes into the production environment.
• Performance Testing - Testing conducted by SEW focused on system performance and scalability. The primary objective is to ensure the system can scale to customer adoption rates.
• Knowledge Transfer - Knowledge transfer of configurations required in Customer systems and documentation review of changes with Customer support team.
• SEW Production Verification - Production environment validation of all functionality after product deployment to ensure the product was deployed successfully.
• Customer Two Day Production Verification PVT – Customer production verification of all functionality after product deployment to ensure the product was deployed successfully

Stabilization:

• Production Stabilization – Four weeks of production stabilization support transitioning the Customer to a Production Support Plan consistent with the terms of the SaaS agreement