Overview
Contact Suite with Amazon Connect lets your team deliver a personalized experience every time and gets to the heart of every problem. Instant access to all your Amazon Connect and data on AWS gives your teams everything they need to know for every customer conversation.
Contact Suite comes with inbound, outbound, messaging, CRM, marketing, and reporting modules pre-installed. The integration includes embedded call controls, click-to-dial, outbound campaigns, screen pops, wallboard, and presence management enabling a 360 view of the customer and conversation. All through one unified AWS-based platform, so you can scale securely and reliably, with just one single partner.
We have years of experience in deploying IVR, Contact Centers, and CRM/Ticketing platforms. We provide mature UX and conversational design for your IVR and chatbot needs and analytics support, end-to-end consulting and delivery, continuous change management, and post-deployment managed service programs or any other customization you may require.
This offer includes a range of services available for identifying where you are in your contact center transformation and cloud-adoption journey and mapping out the best approach for migrating your contact center to the cloud. Continuous change management support is available to ensure post-deployment success.
Please keep in mind that the pricing components listed above are provided for reference purposes only. To obtain the most suitable pricing options, we suggest contacting the seller to request a Private Offer that is customized to your specific requirements.
Highlights
- Quick onboarding with global phone number coverage
- Subscription per number usage
- Customization and Development available
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Growth | Growth (U.S region) | $20.00 | |
Enterprise | Enterprise (U.S. region) | $30.00 | |
Pay-by-the-drink | U.S. Region | $1.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Non-U.S. region | $1.00 |
Non-U.S. region | $1.00 |
Non-U.S. region | $1.00 |
Vendor refund policy
No Refunds Available
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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