Overview
Datazoom's Collectors (SDKs & Libraries) for AWS Elemental MediaTailor expose ad timing data and provide pre-integrated advertising services, from the client-side for its linear channel assembly and personalized ad-insertion service. Further, these SDKs can be used for additional data collection, processing, and delivery services offered by Datazoom.
Datazoom is offering a consulting service to help answer questions and troubleshoot issues that may arise during the SDK or Library integration process. Support is provided over email, Slack Connect, and conferencing calls.
Highlights
- Support customers with SDK integration into customer environments and applications.
- QA validation on customer test apps.
- Customer support via slack/ticketing system.
Details
Pricing
Custom pricing options
Legal
Content disclaimer
Support
Vendor support
Datazoom provides a web-based support ticketing service for the Software and Services (the “Standard Support Services”) for Customer issues using Datazoom Products (each, an “Issue”).
This service is available 9am – 6pm (Eastern Standard Time) on business days (Monday – Friday) (“Business Hours”).
Slack: Datazoom and Customer’s can agree to stand up Shared Channel for support during Business Hours.
Issue Resolution and Escalation: Datazoom will acknowledge and respond to Issues reported to Datazoom by Customer at support@datazoom.io according to the Severity Level of the reported Issue.
Software associated with this service
