Bricom's recent enhancements to the Amazon Connect and Zendesk Support integration service enable organizations to adopt a more strategic and proactive approach to customer service. This integrated telephony implementation service taps into AWS's advanced AI and machine learning capabilities, boosting contact center agent productivity and shortening customer support interaction times.
Overview
This Zendesk and Amazon Connect integration service offers a comprehensive solution to help customer plan and implement advanced contact center functionalities with a sophisticated ticketing system. This integration service equips teams with robust tools for efficiently managing customer service interactions, including routing, tracking, prioritizing, and resolving issues.
Highlights
- Support Amazon Connect's web-based softphone on the top bar of a Zendesk Support instance
- Support Amazon Connect AI features (i.e. VoiceID)
- Achieve Unified interface: Agents can handle interactions from a single support platform by embedding a web-based softphone directly into Zendesk Support. This enables access to customer data from Zendesk, allowing agents to greet customers, find recent tickets, and provide more personalized support.
Details
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Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Please contact contact@bricom.net for more information.