Amazon Connect Contact Suite Cloud Contact Center by KEEN BEST

The Contact Suite for Amazon Connect lets your team deliver a personalized experience every time, getting to the heart of every problem. Instant access to all your Amazon Connect and data on AWS gives your teams everything they need to know for every customer conversation.

Contact Suite comes with inbound, outbound, messaging, CRM, and reporting modules pre-installed. The integration includes embedded call controls, click-to-dial, outbound campaigns, screenpops, and presence management enabling a 360 view of the customer and conversation. All through one unified AWS-based platform, so you can scale and flex securely and reliably, with just one partner.

KEEN BEST provides years of experience in deploying IVR, contact center, and CRM/Ticketing platforms. We provide mature UX and conversational design for your IVR and chatbot needs and analytics support, end-to-end consulting and delivery, continuous change management and post-deployment managed service programs.

This offer includes a range of services available for identifying where you are in your contact center transformation and cloud-adoption journey, and mapping out the best approach for migrating your contact center to the cloud. Such services include discovery and design, assessing business needs, proving proof of concept, deploying AWS services (Amazon Connect, Lex, Lambda, Pinpoint, Quicksight, WAF etc.), and creating a roadmap for a full contact center migration. Continuous change management support is available to ensure post-deployment success.

Main features and functionality

• Allowing customer relationship services to be leveraged in the multi-channel contact center.
• The agent is able to access in real-time the appropriate customer data via the call attach data. Whether a service call or a sales call the customer data will be available to ensure prompt and efficient service.
• Initiate outbound calls with full support of customer relationship information.
• For outbound voice contacts, the Contact Suite offers the ability to dial and initiate via a click-to-dial feature via the Amazon Connect Cloud widget. Amazon Connect Widgets can be devised to retrieve and present the information as needed.
• The information can be visualized via Contact Suite forms and views. The information is rapidly retrieved and supports the agent as soon as the call is assigned.

For Additional queries, plan option, customization via Private Offer please contact us.