Empolis is a preferred ISV accelerate AWS partner. Our best-in-class capabilities help make customers Super Human Operators - powered by AI. INTELLIGENT SERVICE KNOWLEDGE INCREASES PRODUCTIVITY OF SERVICE OPERATORS with proven KPIs like faster recommendations, shorter time to fix, less experience needed & lower risk of errors.

Use Cases

Reduce knowledge barriers in your service department: With Empolis Service Express® customers are able to:

Get better ticket processing in Hotline & Support Your employees use all information exactly when they need it - without having to search long.

Get faster repairs in Field Service Always provide your employees with the right solution knowledge using AI and thus increasing the first-time fix rate.

Get efficient service processes thanks to System Integration Open up new ways of digital communication with customers and partners to relieve your employees and save costs.

Reduce ticket volumes with Self-Services With access to valid information, customers, partners and service agents process requests faster and with better results.

Generate more Aftersales-Revenue Increase your customers' machine uptime and productivity to unlock new digital business models.

Features

Information provision without data silos With a single login, employees have immediate access to all service-relevant information - no matter where and in what format it is stored.

Service quality independent of employee qualifications Allow new colleagues to work independently more quickly and enable training-on-the-job instead of isolated, expensive training measures.

Central access Control access to documents according to the service level with the individually customizable roles and rights system.

Mobile data access without restrictions Without any functional difference to the desktop version, employees in the field can use all functions - even offline thanks to fully automated data synchronization.

The team in your pocket Excellent customer service requires excellent service technicians. With Empolis Service Express®, you are able to make the knowledge of the entire team available to every employee. This way, you solve even the most complex problems, enable new employees to get started quickly, and promote team spirit.

Immediate help instead of a second trip Targeted question dialogs guide through case resolution to isolate problems faster and ensure the right course of action at all times. Technicians are shown the right information, so that even rare or difficult cases are solved directly and documented digitally.

Customer and service data in one spot Use all the advantages of Service Express, such as the intelligent search or guided dialog directly in your CRM. Thanks to the open architecture, any system can be connected. Already existing standard integrations are e.g. SAP, Microsoft Dynamics, Salesforce and many more.

About Empolis

Empolis is a leading supplier of smart information management software for comprehensive creation, management, analysis, intelligent processing, and provision of all information relevant to a companys business processes. Empolis pursues the intelligent combination of knowledge and content management in accordance with the motto: DECIDE. RIGHT. NOW. Many national and international companies rely on Empolis SaaS products and the companys comprehensive industry and process experience. These include ABB, BMW, Bosch, Carl Zeiss Microscopy, Homag, Koenig & Bauer, Kuka, MAN Energy Solutions or Vodafone. Currently, around 500 Empolis installations exist around the world, and more than 700,000 professional users rely on Empolis solutions on a daily basis to serve approximately 40 million end customers.