Health care facilities struggle to meet variable patient demand with fixed numbers of on-site staff for unscheduled care. With daily patient arrivals varying up to 50% from the expected mean, some days facilities are under-staffed and patient care suffers and other days over-staffed resulting in excess costs. Systematic stress is exacerbated by increased exposure risk for staff & patients interacting face-to-face on tasks that can be performed faster and more efficiently by remote personnel.

Our solution optimizes emergency department & urgent care workflows by enabling a combination of on-site and virtual resources to collaborate and improve patient outcomes while improving staff productivity. Use cases include:

Tele-Triage / Rapid Discharge / Virtual Rounding / Virtual Registration / Automated Discharge Teaching / Social Services Virtual Consults / Specialist Virtual Consults / Hospitalist Integration / Language Interpretation / Academic Teaching

Proven effective in high-volume environments. Remote providers can perform nearly double the number of consults per hour as in-person staff using the same process. Additional productivity occurs when remote staff supports multiple facilities simultaneously through load-leveling that better matches resources to fluctuating demand. The platform takes advantage of multiple AWS infrastructure components to deliver super-fast provider workflows with unique virtual consult routing and queue management.