IBM Consulting's Platform Services, built using AWS-native services, helping enterprise customers embrace the new cloud operating model by streamlining Day 2 operations. This offering drives increased application reliability and automates issue resolution fast while optimizing costs that drive client and brand satisfaction and helping them streamline operations while improving application resiliency and operational efficiency.

The next-gen AMS includes both layers of application development and application operations support use cases. The offering benefits customers to achieve the following: • Prevent business impact due to application outages. • Improve efficiency of IT and application operations. • Optimize infrastructure usage. • Accelerate migration and modernization. • Increase customer satisfaction through proactive support.

This platform offering leverages AI/ML assets helping enterprise customers to implement the following use cases: • Observability and anomaly detection: Helps reduce toil, prevent outages, and improve application reliability. • RCA analysis: Captures root causes and creates insights for the incidents. • Predicting SLA breaches: Performs predictive analytics on the SLA adherence of the incidents while predicting the issue category using text analytics and the issue category of an incident. • Incident automation: Helps automate incident and patch management to reduce overall resolution time while improving IT operations efficiency and productivity and application reliability and security. • Event integration: Helps integrate events in a centralized vs. non-centralized way. • Knowledge management and incident lifecycle management: Identifies similar incidents that have been resolved earlier, predicting the owner group, best resolver group for assigning a ticket, and the best assignee for a particular incident. This results in increasing IT operations efficiency and productivity, faster time to resolve, and improves customer satisfaction.