DES-Data Extraction Service for Amazon Connect

Contemporary organizational management necessitates a comprehensive perspective across all facets of the business. The information gathered in the contact center can unveil trends that previously required weeks to comprehend, such as customer dissatisfaction with a product or service. By seamlessly transporting this data to a cloud infrastructure like Snowflake, Google Cloud, or Amazon Redshift, it can be seamlessly integrated with other vital datasets. Moreover, employing Data Engineering Services (DES) enables the utilization of this information in Business Intelligence (BI) tools like Quicksight, Power BI or Tableau. This particular solution leverages Amazon Connect, S3, and Glue to establish an ODBC connector.