Overview
More and more local governments are moving towards empowering citizens to interact digitally. Self-service transforms government by providing citizens with real-time access to information, allowing for personalization, and it saves valuable staff time and resources.
3Di Engage for Citizen Engagement enables citizens to digitally request non-emergency services and interact with their city administration directly using current technologies. 3Di Engage for Citizen Engagement provides a unique digital experience platform that is device-agnostic. Putting the information in the citizen's hands and make them digitally empowered in enabling a government to work better, leading to a digitally transformed city.
SERVICES NOTE: In addition to the annual subscription costs, one-time 3Di implementation services will be REQUIRED at an additional cost. Data migration and API integrations services are also available.
With the Services requirement, you will need to to receive a PRIVATE OFFER from 3Di. Please submit a Private Offer request to:
PRICING NOTE: Annual subscriptions for governments with greater than 10,000 annual service requests - please contact 3Di for a Private Offer.
Highlights
- A full-featured Citizen/Customer Relationship Management solution designed specifically for local government use to promote greater productivity, faster resolution, and data-driven management.
- Professional, proven mobile and portal designs that deliver a consistent, unified digital experience for all city services and all city users.
- A Service Request Management designed to improve a government's process efficiency, right from service intake through service fulfillment while providing real-time feedback and status.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | up to 2,500 ANNUAL service requests* | $12,000.00 |
Tier 2 | Up to 5,000 ANNUAL service requests* | $15,000.00 |
Tier 3 | Up to 10,000 ANNUAL service requests* | $18,000.00 |
Vendor refund policy
Either party may terminate this Agreement upon thirty (30) days' notice, if the other party materially breaches any of the terms or conditions of this Agreement. At the end of the thirty (30) days notice period, if there exists an unused balance of the annual subscription, that balance amount will be refunded within the following thirty (30) days.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
3Di handles all host monitoring, operations, and software upgrade support, both for all web and mobile applications. Engage solutions come with end-user support, which we call "Genie Hours". support@3disystems.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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