While a proactive model of managed services can be a smarter strategic choice, break-fix may be the most cost-effective approach for certain situations. Command Prompt’s Incident Response Support for Open Source Technologies is available to analyze and mitigate events that could lead to the disruption or loss of your organization’s environment.

Command Prompt can supplement your internal IT support for the Open Source Stack including PostgreSQL, Linux, Python and more in the AWS ecosystem by providing additional bandwidth and expertise. We are the oldest dedicated Postgres provider in the AWS Partner Network with over 23 years of providing Tier 4 Open Source and Postgres services and support. Command Prompt understands how to pick the right solution for your workload so that you aren’t spending valuable time and resources maintaining proprietary databases.

Our break/fix services are designed to be cost-effective and fit within your overall support strategy. We can supplement your internal team on unique or legacy systems to resolve a system outage or slowdown. This selection includes one break/fix incident per month; additional incidents and services are available at a discounted 24/7 rate of $175.00 per hour.

The Command Prompt team works closely with and enables clients and partners of all sizes to deliver success within the AWS ecosystem including EC2 and RDS for PostgreSQL. Our integrated solutions across the full stack increase performance and reduce costs for our clients. Whether addressing your operating system configuration or resolving issues with bloat, indexing, or more, Command Prompt support increases your uptime, makes you more productive and helps you resolve issues faster.

Our SLA includes Remote DBA, Developer and Sysadmin services that reduce your internal costs of management, and enable you to focus on what your business does best.

For every service that we offer, whether custom development, professional services, or support, you will know exactly how much you are paying. You never have to wonder if your services fall under a support contract or are going to be arbitrarily billed as professional services.