Chatbot/CAI Solutions for CX/Service (Amazon Lex, Connect and Kendra)

**Solution #1) Enhance your Chatbot CX and Performance with Amazon Kendra. **

Chatbots perform well when solving for known user intents but service inquiries change frequently and under perform with most chatbot technology. Amazon Kendra is stellar at handling freeform questions. The challenge? How do you integrate your bots with Amazon Kendra to fill capability gaps and improve chatbot performance?

Uncover the impact of Search on your existing Chatbot.

In this POC solution offering, ServisBOT will:

1. Configure Kendra with FAQs, a website, and a third party datasource
2. Integrate your chatbot with Kendra search capabilities
3. Provide a Rich Media interface for your chatbot & Search capabilities
4. Deliver analytics on user intents vs searches

Solution #2) Reduce IVR telephony costs and Improve Service Performance with Digital Deflection - Quickly and Easily

Contact center modernization is a complex and costly endeavor that often takes years to complete. Achieve quick wins (lower cost of service, improve CX) on your road to digital transformation of the contact center using deflection to move customers from IVR to lower cost digital channels. Customers realize cost reduction and higher CSAT scores within weeks of deployment.

ServisBOT can help you realize:

1. the potential call volume that fits digital processing
2. how Amazon Connect can be integrated into your existing IVR configuration (often within days).

In this POC solution offering, ServisBOT will:

1. Configure Amazon Connect to accept inbound queries
2. Configure a call deflection pathway to route inbound queries to a chatbot
3. Setup a chatbot for targeted query resolution
4. Provide analytics on call transcripts

Solution #3) Minimize Cost of Chatbot Maintenance and Improve Learning Rate with Unsupervised Learning

Chatbot owners grapple with two big costs, 1) the initial build & 2) maintenance. This service targets the larger cost, maintenance.

Typically, bot trainers are used to review classification data. If volumes are low, those bot trainers typically provide feedback within a few days, leading to bots being updated on a weekly cycle. As volumes grow, sustaining this weekly cadence with any measurable quality is very hard to accomplish without automation.

To address the growing cost of maintenance, ServisBOT offers an unsupervised Learning System that works with Amazon Lex. The Learning System replaces the need for bot trainers by automatically reviewing all failed user queries and classified inputs. After those inputs have been reviewed, the system recommends a course of action.

In this POC solution offering, ServisBOT will:

1. Configure Amazon Lex to ship logs to the Learning System
2. Configure the Learning System with your Bot Design
3. Setup treatment policies
4. Produce analytics on work performed and treatments produced

Contact ServisBOT for pricing