Overview
The product includes the following capabilities: Multi-Modal Completion of Applications & Renewals - Reduce churn and procedural denials with automated outbound and inbound calls, using a responsive and dynamic AI call assistant. Application Nudges - Elevate the resident’s experience by ensuring timely communication, updates, and reminders about their benefits application status via text. Correspondences- Improve residents’ access to correspondences by enabling them to listen to summarized versions of mail or digital notices using QR code. Campaigns - Generate and broadcast tailored messages for agency programs, public health emergencies, and other time-sensitive announcements via text. Our solution leverages Amazon API Gateway, Amazon Pinpoint, Amazon Connect, AWS Lambda, Amazon Transcribe, AWS Bedrock, and AWS Lex.
Highlights
- Automation of manual, low-value, repetitive tasks, Helps users focus on more complex, high-value tasks, Enhances customer interactions, Critical for improving service outcomes
- Residents benefit from Real time, data driven, hyper personalized experiences that provide tailored and highly relevant information Residents benefit from Real time, data driven, hyper personalized experiences that provide tailored and highly relevant information
Details
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