Salesforce's Service Cloud Voice (SCV) seamlessly integrates Amazon Connect into Salesforce, offering a cutting-edge contact center solution that merges voice communications, digital channels, and CRM data in real-time. Leveraging our status as an Amazon Premier Partner and an Amazon Connect Service Delivery Partner, CloudHesive has extensive experience in SCV deployments. Our dedication lies in empowering customers to fortify their contact centers for the future through the combined prowess of Amazon Connect and Salesforce.

Key Advantages of Service Cloud Voice:

Harness the power of Amazon Connect directly within Service Cloud. Effectively manage presence across all communication channels. Gain insights into conversations as they happen. Streamline agent management across various channels. Utilize Salesforce's built-in tools to accurately measure and optimize KPIs.