With the rapid growth of Amazon Connect, and the growing demand for skilled resources, NTT realized that there was a need to accelerate the required skills within the organisation. NTT established an Amazon Connect Technical Accelerator Program (TAP) and Centre of Excellence, base in South Africa.

NTT is your Amazon Connect implementation and iIntegration partner of choice. We have deep technical knowledge of Amazon Connect coupled with our extensive legacy Contact Centre experience and a track record of delivering contact centre solutions across all sectors, as well as a great working partnership with AWS.

NTT’s Amazon Connect Centre of Excellence will design, build, integrate and optimise your contact centre, using Agile DevOps principles.

Main areas of expertise:- 1. Inbound and outbound voice 2. Effective routing through contact centre channels with IVR 3. Integration to backend services for Self Service Automation 4. Mobile and web chat 5. Interactive chatbot design 6. Advanced Analytics via Contact Lens 7. Email, Teams, CRM, WFM integration