Overview
Enterpret is cutting-edge feedback analytics that aggregates qualitative feedback from diverse sources like support conversations, social media, surveys, community forums, and sales calls and analyzes this data with custom AI models, empowering product builders with actionable insights from user feedback.
Customer-centric product companies like Notion, Loom, The Browser Company, and many others use Enterpret to know their customer pain in real-time, spot emerging trends and anomlies in their feedback, and make data-backed product decisions to drive retention.
Some typical use cases we see for Enterpret are -
- Getting alerted on anomalous patterns in customer feedback post a feature/version release.
- Contrasting customer feedback across different behavioral cohorts for deeper insights.
- Closing the loop with customers who have given feedback on any particular topic.
For custom pricing, EULA, or a private contract, please contact aws-mp@enterpret.com for a private offer.
Highlights
- Centralize customer feedback across all channels, such as - Social Media, Zendesk, Surveys, Gong calls, Salesforce, Community Forums, etc.
- Custom AI models to categorize feedback and identify granular reasons behind the feedback.
- Closing the loop with customers who have given feedback on any particular topic.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Feedback records | Includes upto 300,000 feedback records per year | $120,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Access support documentation on Enterpret Helpcentre - https://helpcenter.enterpret.com/en Contact support by emailing us here at support@enterpret.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Great tool to sift through user feedback
Product Operations
Really helps us understand customer feedback
Love how simple and usable the product is
Enterpret is impressive both in design and function
Their team is very responsive to feedback, and proactive at that.