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    TotalCare Managed Services for IT Operations

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    Sold by: WhitlockIS 
    The cost of ongoing care and maintenance of an enterprise software implementation is significant. Having full-time resources across all technologies deployed in any environment is challenging as the needs of the business ebb and flow. TotalCare offers access to an on-demand pool of senior engineering resources skilled across many technologies. This “Pay for one, get access to many” model eliminates the risk associated with tribal knowledge leaving when employees turn over and allows you to add team capacity as business demands. TotalCare is an annual, renewable, subscription-based service – and the easiest, most cost-efficient way to get the intended value from your software investments.
    Listing Thumbnail

    TotalCare Managed Services for IT Operations

     Info
    Sold by: WhitlockIS 

    Overview

    A Senior Consultant is assigned and will be the main point of contact for service delivery with access to a team that can support OpenText, Splunk, Dynatrace, Keyfactor, Device42, Freshworks, and more. The Whitlock team will:

    • Provide a framework to ensure all aspects of the plan have been well thought out and each of the stakeholders understands the commitment required to achieve a successful deployment.
    • Leverage our decades of experience in IT Ops management to share best practice guidance and integrate the tool(s) throughout your environment to drive maximum value from the platform.
    • Establish a modern, practical continuous improvement process and culture for enhancement after the initial deployment.
    • Monitor the environment to ensure it is up to date and running properly.
    • Be your Champion working with teams to resolve issues impacting availability and performance.

    Whitlock TotalCare is designed to be flexible. As your needs change, so can the delivery. Engagements can include:

    • ValueFirst workshop for deployment or re-deployment planning
    • Installation and configuration of on-premises or SaaS environments
    • Ongoing administration and support
    • Dashboards and reporting
    • Proactive problem analysis
    • Environmental updates and health checks
    • License management
    • Training and enablement
    • Full-time or part-time

    Highlights

    • Greater up-time and peak performance of your operations management software.
    • Lower administration and management costs when compared to hiring the necessary FTEs.
    • No headaches related to hiring, staffing, training, and employee turnover.

    Details

    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Please contact WhitlockIS for additional details regarding our services for TotalCare. • Email: info@whitlockis.com  • Contact us URL:

    Software associated with this service