Sold by: WhitlockIS
The cost of ongoing care and maintenance of an enterprise software implementation is significant. Having full-time resources across all technologies deployed in any environment is challenging as the needs of the business ebb and flow. TotalCare offers access to an on-demand pool of senior engineering resources skilled across many technologies. This “Pay for one, get access to many” model eliminates the risk associated with tribal knowledge leaving when employees turn over and allows you to add team capacity as business demands. TotalCare is an annual, renewable, subscription-based service – and the easiest, most cost-efficient way to get the intended value from your software investments.
Sold by: WhitlockIS
Overview
A Senior Consultant is assigned and will be the main point of contact for service delivery with access to a team that can support OpenText, Splunk, Dynatrace, Keyfactor, Device42, Freshworks, and more. The Whitlock team will:
- Provide a framework to ensure all aspects of the plan have been well thought out and each of the stakeholders understands the commitment required to achieve a successful deployment.
- Leverage our decades of experience in IT Ops management to share best practice guidance and integrate the tool(s) throughout your environment to drive maximum value from the platform.
- Establish a modern, practical continuous improvement process and culture for enhancement after the initial deployment.
- Monitor the environment to ensure it is up to date and running properly.
- Be your Champion working with teams to resolve issues impacting availability and performance.
Whitlock TotalCare is designed to be flexible. As your needs change, so can the delivery. Engagements can include:
- ValueFirst workshop for deployment or re-deployment planning
- Installation and configuration of on-premises or SaaS environments
- Ongoing administration and support
- Dashboards and reporting
- Proactive problem analysis
- Environmental updates and health checks
- License management
- Training and enablement
- Full-time or part-time
Highlights
- Greater up-time and peak performance of your operations management software.
- Lower administration and management costs when compared to hiring the necessary FTEs.
- No headaches related to hiring, staffing, training, and employee turnover.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Please contact WhitlockIS for additional details regarding our services for TotalCare. • Email: info@whitlockis.com • Contact us URL:
Software associated with this service
Device42 provides the data you need for intelligent migration to the cloud and clear insights into your complex hybrid IT environment to simplify daily management and service delivery. Leverage Device42s auto-discovery, application mapping, and cloud recommendation engine to get to the cloud faster and manage hybrid IT effectively.
Device42 comes with its own, automated CMDB and can auto-populate CMDBs. With this insight, you can:
Create cloud migration move groups effortlessly and automatically with affinity group dependency diagrams, which use auto-discovered infrastructure details
Enjoy instance sizing suggestions and pricing estimates for AWS from our Cloud Recommendation Engine
Get a clear and easily updated view of IT and application assets across your hybrid IT enterprise
Start your free trial today and see what Device42 can do for you at: https://www.device42.com/download/
To lean more, contact us at info@device42.com or visit www.device42.com
Freshservice
By Freshworks Inc.
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Freshdesk
By Freshworks Inc.
Freshdesk is an advanced ticketing solution that enables businesses to streamline and manage support operations at any scale.
Splunk Observability Cloud
By Splunk
Splunk Observability Cloud is the only fully integrated, turn-key solution for DevOps teams to conquer the complexity caused by modern applications and infrastructure. It powers high performing applications to deliver world-class customer experiences by eliminating operational blindspots. You can quickly find, analyze and resolve incidents anywhere in your stack with all the answers in one place. Unlike other vendors, with Splunk Observability Cloud you only need to instrument once with OpenTelemetry to get unified metrics, traces and logs collected in real-time, without sampling for full-stack, end-to-end visibility. AI-driven pattern detection proactively identifies and alerts on issues in seconds, drastically lowering MTTR. One tightly integrated modern UI powered by the most advanced capabilities means reduced tool sprawl, centralized management, cost control, and one seamless and streamlined workflow for monitoring, troubleshooting, investigation and resolution.