While a proactive model of managed services can be a smarter strategic choice, break-fix may be the most cost-effective approach for certain situations. Command Prompt’s Incident Response Support for AWS is available to analyze and mitigate events that could lead to the disruption or loss of your organization’s environment.

Whether you are using PostgreSQL in AWS EC2, RDS for PostgreSQL, or Amazon Aurora PostgreSQL, Command Prompt can supplement your internal IT support for the AWS ecosystem by providing additional bandwidth and expertise. We are the oldest dedicated Postgres provider in the AWS Partner Network with over 23 years of providing Tier 4 Open Source and PostgreSQL services and support. Command Prompt understands how to pick the right solution for your workload so that you aren’t spending valuable time and resources maintaining proprietary databases.

Our break/fix services are designed to be cost-effective and fit within your overall support strategy. We can supplement your internal team on unique or legacy systems to resolve a system outage or slowdown. This selection includes one break/fix incident per month; additional incidents and services are available at a discounted 24/7 rate of $175.00 per hour.

Our SLA includes Remote DBA and Sysadmin services that reduce your internal costs of management, and enable you to focus on what your business does best.

For every service that we offer, whether custom development, professional services, or support, you will know exactly how much you are paying. You never have to wonder if your services fall under a support contract or are going to be arbitrarily billed as professional services.