Overview
SuccessKPI [DSOR]- Human Experience Platform for Contact Centers (FedRAMP) combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace.
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling government organizations to utilize artificial intelligence and automation to improve business outcomes and transform human experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers across the globe.
Pure SaaS platform for real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social, and recordings for multiple platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, T-metrics, Amazon Connect, and others. The platform provides fully integrated and end-to-end reporting for the entire contact center operation including speech and text analytics, quality monitoring, and performance reporting. Fully built & deployed as a native AWS cloud application, the platform takes you beyond reporting to build playbooks to take action on critical metrics such as churn reduction, cross-sell, and compliance scripting. The tool empowers customers to drive business outcomes through actionable contact center analytics.
SuccessKPI provides out-of-the-box integration with a full suite of enterprise-grade Business Intelligence capabilities that powers standard and custom reports and dashboards accessible to all levels of users. This AI-driven platform can convert call recordings into text and extract sentiments, brands, events, topics, and meaning and blend this rich data with IVR, ACD, and Business metadata from CRM systems to realize a 360-degree view of the contact center.
SuccessKPI enterprise security policies and procedures meet the highest industry standards and are audited and certified regularly in accordance with leading security and operational performance standards including FedRAMP, PCI, SOC2, HIPAA, ISO27001, GDPR, CCPA, LGPD, and more.
This listing is for Private Offers ONLY. Please reach out for more details. Thank you.
Highlights
- SuccessKPIs Real-time and Historical Reports & Dashboards for FedRAMP required environments on a Named Agent License. With this powerful edition you get all of the power of a full BI and analytic platform including the ability to subscribe to reports, build report thresholds, customize dashboards and visualizations, blend multiple data sources, and perform data discovery all on real time and historical data elements on the Contact Center platform(s) and beyond.
- SuccessKPIs Power Package for FedRAMP required environments on a Named Agent License. All of Real-time and Historical Reports & Dashboards Plus Speech and Text Analytics Plus Evaluate/Scoring with Quality Management. This full featured and robust package combines all of the power of the BI, Reporting, Visualization and Analytics layer with the Quality Management toolset AND the Speech and Text Analytics platforms including Playbooks.
- SuccessKPIs Empower Package for FedRAMP required environments on a Named Agent License. All of Real-time and Historical Reports & Dashboards Plus Speech and Text Analytics Plus Evaluate/Scoring with Quality Management and Real-Time Agent Assist. This full featured and robust package combines all of the power of the BI, Reporting, Visualization and Analytics layer with the Quality Management toolset AND the Speech and Text Analytics platforms including Playbooks
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
BI & Reporting, FedRAMP | Paid Annually: $300.00 year / per user | $300.00 |
PowerPackage, FedRAMP | Paid Annually: $780.00 year / per user | $780.00 |
Empower Package, FedRAMP | Paid Annually: $1,080 year / per user | $1,080.00 |
BI & Reporting | Paid Annually: $216 year / per user (US Only) | $216.00 |
PowerPackage | Paid Annually: $648 year / per user (US Only) | $648.00 |
Empower Package | Paid Annually: $864 year / per user (US Only) | $864.00 |
Vendor refund policy
Refunds not available but customers can cancel the subscription anytime.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Various tiers of support based on customer request. Recommend US only 24/7/365 support with direct access to dedicated customer service manager. support@successkpi.com , FEDsupport@successkpi.com , SLGsupport@successkpi.com , EDUsupport@successkpi.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.