With Matrix Business and Pentaho Data Integration (PDI), organizations can overcome data management challenges and obtain valuable insights for strategic decision-making, optimizing their operations and accelerating their journey to the cloud. We understand the importance of having a suitable support framework that ensures the continuity of company information processes. For this reason, understanding customer expectations and offering the most effective solution is crucial. Our offering includes four service options: Monitoring Service, Managed and Configuration Service, Operation Service, and Cell Base Service. The process with the client begins with defining the most effective service for their business, continues with the Statement of Work (SOW), and concludes with the implementation and deployment phase.