Efiia Subject Matter Experts (SMEs) provide US Federal government Information System Owners (ISOs) subject matter expertise in deploying and managing cloud computing programs in AWS GovCloud. These SMEs ensure that ISOs are delivering services in alignment with contractually agreed terms and conditions including security requirements, privacy requirements, and service level agreements.

Services include establishing integration points with Federal IT governance organizations and processes in alignment with OMB and NIST guidance:

• Acquisition
• Enterprise Architecture
• Application Lifecycle
• Application Environment Configuration
• Security Assessment & Authorization
• Logging, Monitoring and Event Management
• Continuity Management
• System Resource Management
• Patch Management
• Change Management
• Provisioning Management
• Network Operations
• Security Operations
• Incident Management
• Problem Management
• Service Management

Efiia SMEs coordinate ongoing cloud operations with ISOs and AWS support personnel to ensure that there are sufficient resources to operate and maintain AWS-based SaaS, PaaS, and IaaS solutions on an ongoing basis.