This is a repackaged open source product wherein additional charges lies for pre configured product. Highly tailored, pre configured ,customizable and one click solution at your steps. Zammad is a sophisticated, open-source helpdesk and ticketing system designed to streamline customer support processes. Built with modern technologies. Zammad provides an intuitive interface for both support agents and customers, enhancing communication and efficiency. It integrates with various communication channels and offers powerful features to manage and resolve support requests effectively. Zammad features a contemporary, easy-to-navigate interface that simplifies the user experience for both support agents and customers.

The dashboard can be customized to display relevant information and tools, making it easier for agents to manage their workload. Supports ticket creation from email, chat, phone, and social media channels, consolidating all support requests into a single platform. Automate routine tasks with triggers, queues, and macros to streamline ticket handling and improve response times. Facilitates internal collaboration with messaging and notes, allowing support agents to discuss tickets without leaving the platform. Offers various communication methods including email and chat, with features for automated responses and pre-defined templates.

Zammad provides customers with access to a knowledge base where they can find answers to frequently asked questions and common issues. Create, manage, and categorize knowledge base articles to provide relevant information and solutions. Generate detailed reports on ticket resolution times, agent performance, and customer satisfaction to monitor and improve support operations. Create custom reports tailored to specific needs and gain insights into support processes and performance.

Zammad have Integration Capabilities Connects with various third-party tools and applications to extend functionality, such as CRM systems and chat tools. Provides API access for custom integrations and automated workflows. Manage user permissions with role-based access to ensure secure and appropriate access to support data and functionalities. Protects sensitive information with encryption both in transit and at rest. Enhance Zammad capabilities with a range of extensions and plugins, including additional features and integrations. Create custom fields and forms to capture specific data and tailor the ticketing system to your needs. Supports multiple languages to cater to a diverse, global user base. Display content in different languages and regions, ensuring relevance and accessibility for users worldwide.