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    Contact Centre as a Service by Capgemini(FS)

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    Sold by: Capgemini America, Inc. 
    Capgemini offers a transformational solution for organizations that are looking to modernize their existing contact centre and vastly improve the overall customer experience. Capgemini’s Contact Centre as a Service powered by Amazon Connect allows you to quickly accelerate and amplify your contact centre environment.
    Request private offer
    Listing Thumbnail

    Contact Centre as a Service by Capgemini(FS)

     Info
    Sold by: Capgemini America, Inc. 
    Request private offer

    Overview

    Capgemini’s Contact Centre as a Service can help Customers in their contact center modernization, evolving them into experience hubs that provide individualized interactions at a lower cost. By adding technology to assist agents, companies can improve customer satisfaction ratings, reduce the cost per call, decrease complexity, and improve the scalability of their platforms without sacrificing customer experience. As an APN Consulting Partner and part of the Amazon Connect Delivery program, Capgemini helps companies build cloud contact centers with Amazon Connect to help improve your customer experience and outcomes at a lower cost.

    Highlights

    • Capgemini's CCaaS solution based on five pillars critical to contact center success- A superior Customer Experience delivered via a 100% cloud-based contact centre Tools that empower the Agent Experience, creating lasting benefits Best-in-class technology that’s Scalable and Flexible to grow with you Cost Effective pay as you go options to help you save on expense And enhance Data and Intelligence that utilizes AI and ML models to personalize the customer experience.

    Details

    Sold by
    Capgemini America, Inc. 
    Categories
    Implementation 
    Assessments 
    Managed Services 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

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    Support

    Vendor support

    To schedule your free Capgemini's CCaaS solution demo contact Capgemini team at awsleadership.fssbu@capgemini.com  , or your AWS representative for Capgemini.