Overview
Contact Center Builder transforms the deployment of a fully automated contact center, reducing setup time to just a few minutes without requiring technical intervention. The platform simplifies the configuration of key components such as IVR, IVA chatbots for intent gathering, ACD for intelligent call routing, and a pre-configured Amazon Connect instance. It also includes robust reporting and dashboards for real-time monitoring of calls and agent performance.
Traditionally, launching even a basic contact center could take 2-3 months. Contact Center Builder eliminates this delay by offering a user-friendly, web-based setup wizard that automates the entire process - from IVR and virtual agent configuration to call routing and reporting. Additionally, the solution seamlessly integrates with CRM platforms like Salesforce and Zendesk, enabling businesses to deploy fully operational contact centers in a fraction of the time typically needed.
Highlights
- Configure your contact center with Queues, Agents, Chat & Voice Bot, CRM integration, and advanced reporting and pre-built dashboards in hours vs weeks without any technical skills requirement.
- Simple pricing model and comprehensive all-in-one solution eliminates the complexity of setting up and managing a contact center.
- Optional professional services and managed services offerings can further remove the burden of building and managing your contact center.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Annual Subscription Fee | Annual subscription fee includes managed services of contact center for up to 20 agents and SuccessKPI BI analytics platform. This includes, one-time activation fee with initial set up of contact center and 40 hours of professional services. | $52,500.00 | |
Hosting fee, includes AWS services | Services will initially be hosted by ConnectGen. Fee includes AWS services needed to operate Contact Center Solution in AWS Environment for up to 20 agents | $28,800.00 | |
Additional Professional Services | Additional professional hours can be purchased separately | $250.00 | - |
Vendor refund policy
We are not offering any refunds. However, the customer can cancel the subscription.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Included in the onboarding configuration fee is 40 hours of professional services work to handle any customizations needed, including changes to the prompting or queues from what is available out of the box through the wizard. Additional professional services hours and an optional managed services offering are available to be scoped separately upon request.
For additional support, please contact us at +1-866-983-0491, support-ccb@connectgenus.com or
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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