Sold by: SpinSci Technologies
A complete digital front door for healthcare providers driving patient engagement through omni-channel proactive engagement and self-service management.
Sold by: SpinSci Technologies
Overview
Patient Access Care is a solution suite that includes three discrete offerings:
- Patient Assist: Electronic Health Record integration providing contact center agents with a 360 degree view of the patient record
- Patient Engage: Self-service management tool for patients to manage their own healthcare workflows including billing, pharmacy refills, scheduling, etc.
- Patient Notify: Pro-active omni-channel patient reminders for scheduled appointments, pharmacy refills, bills, orders, referrals, etc.
Highlights
- Patient notifications triggered by real-time EHR events.
- Patient self-service management supporting their own personal workflows
- Real-time EHR (Epic, Cerner) integration for contact centers
Details
Sold by
Delivery method
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Assist Int - Voice|Chat | PAC Assist is an augmentation of Contact Center Agent Desktop that provides a holistic, context based patient information based on real-time EHR data dips. Patient Assist ordering is based on concurrent contact center agent licenses; Minimum purchase of 30 agents (licenses) required. | $540.00 |
Engage Int M - Voice|SMS | PAC Engagement provides a comprehensive Digital Front Door offering that consists of pro-active notification and patient self-service engagement. No IVA, No Dialer, No SMS G/W. Capped at 240,000 Interactions per month | $120,000.00 |
Engage Int L - Voice|SMS | PAC Engagement provides a comprehensive Digital Front Door offering that consists of pro-active notification and patient self-service engagement. No IVA, No Dialer, No SMS G/W. Unlimited number of Interactions per month. | $180,000.00 |
Engage Int S - Voice|SMS | PAC Engagement provides a comprehensive Digital Front Door offering that consists of pro-active notification and patient self-service engagement. No IVA, No Dialer, No SMS G/W. Capped at 30,000 Interactions per month | $60,000.00 |
Comply Int | Patient Comply offering that will do Auto Pause and Resume and update the EHR systems in realtime. Patient Comply ordering is based on concurrent contact center agent licenses; Minimum purchase of 30 agents (licenses) required. | $540.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Over 5 units will be charged at $700/unit | $700.00 |
Over 1 day/year charged at $1,800/day | $1,800.00 |
Over $2K will be charged at 18% of the monthly Amazon Connect bill | $1.00 |
Implementation and Professional Services | $12,500.00 |
Vendor refund policy
Per contract
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24x7 service support 855.522.9998 or support@spinsci.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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