Ongoing support of workloads on Amazon EKS

• Continuous monitoring and maintenance: we interpret issues detected by real-time monitoring tools and automated alerting mechanisms and act upon these alerts swiftly, minimizing downtime and optimizing resource utilization.
• Scalability and resource optimization: we fine-tune scaling policies, optimize resource allocation, and implement efficient workload scheduling strategies.
• Security enhancements and compliance: we implement additional security measures, conduct regular vulnerability assessments, ensure compliance with industry standards, and implement best practices for secure containerization.
• Disaster recovery and backup strategies: we strengthen your backup solutions, data replication, and disaster recovery mechanisms by designing comprehensive disaster recovery plans, performing regular data backups, testing failover procedures, and ensuring data integrity in the event of unforeseen incidents.
• Performance optimization and application fine-tuning: we conduct performance analyses, identify bottlenecks, fine-tune application configurations, optimize resource utilization, and implement strategies to boost overall application performance and responsiveness.

• Tech startups, SaaS providers, e-commerce ventures, and small businesses looking to leverage Amazon EKS for scalable and efficient application hosting.
• Retail chains, healthcare providers, financial services firms, and manufacturing companies seeking professional support for maintaining and optimizing their Amazon EKS workloads.
• Large organizations, multinational corporations, and industry leaders in sectors such as technology, banking, telecommunications, and entertainment relying on Amazon EKS for mission-critical workloads.
• Healthcare providers, financial institutions, government agencies, and legal firms looking for AWS-certified expertise to ensure adherence to industry-specific regulations while utilizing Amazon EKS for container orchestration.
• Traditional enterprises in sectors like logistics, education, energy, and agriculture transitioning to cloud-native architectures and requiring specialized support to manage their Amazon EKS deployments effectively.
• Social media networks, e-commerce platforms, gaming companies, and content streaming services relying on Amazon EKS for hosting their web applications and demanding expert support for continuous operation and performance optimization.

Initial consultation and needs assessment

Our team conducts in-depth consultations to understand the customer's current infrastructure, pain points, requirements, business goals, and specific expectations from the service.

Tailored service proposal and agreement

We prepare a customized service proposal outlining the scope of support, service levels, pricing, and terms. The proposal is presented to the customer for review and discussion, with necessary adjustments made to align with their needs before finalizing the service agreement.

Onboarding and environment setup

We set up monitoring tools, establish communication channels, and familiarize the team with the customer's EKS environment.

Continuous monitoring and support

Our team uses AWS monitoring tools, custom scripts, and best practices to monitor cluster health, resource utilization, and application performance, intervening as needed to maintain operational stability.

Performance optimization and security management

We provide regular performance reviews, security scans, patch management, and optimization recommendations with changes implemented in coordination with customer’s internal teams.

Regular reporting and review meetings

We conduct review meetings to discuss service performance, address feedback, and align support activities with evolving business requirements.

"Partnering with IT-Magic for support of our Amazon EKS environments has been a great decision. Their expertise and proactive approach have ensured the seamless operation of our applications. The performance optimizations and security enhancements, provided by their team has elevated our AWS infrastructure to new heights."

Product Owner, NDA