As businesses starts their journey, here are some questions that should be asked when migrating to the cloud for contact center.

• Is there a strategy for the cycle of improving the CX experience?
• Is there a roadmap to ensure you will be delivering the best customer experience (CX) for your customers and agents?
• What will the impact be to your organization when migrating?
• Is your organization ready to implement next-generation AI features and capabilities?

CDW has proven proficiencies leveraging contact center and AI solutions that allow organizations to realize their desired business outcomes, including increased customer satisfaction and the empowerment of human agents. CDW provides expertise and guidance to help ensure you are addressing these questions and setting your business up for success. CDW’s Amazon Connect Starter package was created for the small business customer migrating to Amazon Connect with less than 25 agents. CDW implementation services for our Amazon Connect Starter package includes:

• Up to 25 agents
• 5 call flows
• 10 queues
• 20 menu items
• 100% native call recordings
• Intelligent omni-channel routing
• Analytics and quality management
• Agent workspace (standard, no views)
• Reports and agent/admin training
• Strategic Design Workshops
• SSO integration