Overview
We bring CX, EX, and DX expertise to the AWS ecosystem using Amazon Connect. We deliver cloud-based contact center services powered by Amazon Connect that are ready-pack for deployment and also have customizable features.
Consulting : We provide consulting services for more in-depth intelligent contact center solutions having Amazon Connect as the foundation. Including consultation on architecture, solutions, features, optimization, security, and compliance measures.
Industry Solution : We continually strive to innovate Amazon Connect, improving the composability of today and tomorrow for multiple industries. This positions KEEN BEST to help any company to provide proactive, tailored industry experiences that build customer trust and loyalty.
Development and Integration : Assist customers to create a more premium, personal experience for end users. Every interaction. Every time.
Deployment : Taking our expertise into our development and resiliency strategy, we empower customer experiences with AWS composable ecosystem, configuring the best components with our skills and AWS productized capabilities.
Managed Service : One hand to hold. Freeing up supervisors' and administrators' time to focus on end-customers and having a memorable, effortless user experience.
We help customers with three steps of migration;
Walk - Move to optimize the core contact center environment to provide a firm foundation without loss of functionality
Run - Enhance customer channels, develop context-based next-best actions, define performance metrics, expand employee engagement
Fly - Differentiate by applying data, learning, and Artificial Intelligence to optimize and personalize every engagement and improve response time
Highlights
- Get Continuous Innovation - Leverage your investment in Amazon Connect to bring you more value. Receive continuous updates and upgrades as they’re released without maintenance windows. New features and fixes arrive automatically every week. No downtime for upgrades.
Details
Pricing
Custom pricing options
Legal
Content disclaimer
Support
Vendor support
The following sections detail a comprehensive set of available activities. Actual activities may be performed by either party and will be agreed to by Customer and KEEN BEST with separate service agreement.
The program will be delivered via three primary processes: · Operations Support · Ongoing Consulting and Development · Relationship Management
- Operations Support
The following sections detail the Operations Support process. Where applicable KEEN BEST shall: · Setup general alerting : Setup KEEN BEST notification of critical solution components · Preventative Maintenance : Perform and document solution health checks as needed including, but not limited to; Reviewing/evaluating log files, Product/features documentation · Provide Hotline Support : Enable hotline support for emergency maintenance, Enable notification and tracking
- Ongoing Consulting and Development
The following sections detail the Ongoing Consulting and Development process. As part of this process KEEN BEST shall: · Provide Services under monthly Bundled Hours · Provide formal status tracking via email : Deliver projects, Used for any work that is estimated to exceed monthly consulting budget, Provide priority staffing over non-MSP projects, Attempt to ensure continuity of staff
- Relationship Management
The following sections detail the Relationship Management process. As part of this process KEEN BEST shall: · Execute Change Management Processes · Management and Tools to support Customer’s UAT cycles · Participate in Forward Planning Sessions · Conduct a formal review of consulting hours usage
Please reach out to contact@bricom.net for more details.