The Rubrik Cluster Deployment Service provides planning, installation, and configuration services for a net new Rubrik cluster, up to the maximums specified in this Service Brief.

Important Notes

• Rubrik Cluster: This base service covers up to one (1) Rubrik Cluster with up to one (1) Brik with a minimum of three (3) nodes and a maximum of four (4) nodes. Additional nodes can be added by purchasing the ACD-AHS-BUP-RBKEXP-BAS SKU, per four (4) nodes purchased up to a maximum of sixteen (16) nodes total in the cluster.
• Additional Components: Replication and Switches are not included in this service. Additional service offerings exist to cover these items.
• Number of Backup Jobs: This base service includes the configuration of backup jobs for up to five (5) Virtual Machines or five (5) Physical Servers

Service Overview

This is a fixed scope Service where experienced AHEAD personnel perform the following:

Project management Design, configuration, implementation, and verification of in-scope components Provide competed Service Deliverables Conduct Functional Overview to familiarize Clients staff with the solution. This is not a substitute for formal training.

Service Scope

During this Service, AHEAD performs the following:

• Planning
• Provides pre-site checklist and design requirements
• Ensure environmental and operational requirements are met by Client
• Plans and estimates schedules
• Establishes project status meetings and communication cadence
• Validates equipment is on-site at the appropriate location

Deployment Phase

• Unboxes the appliance and all relevant parts
• Installs the slide rails in Client provided rack
• Installs the Rubrik appliance(s) to the fixed rails
• Connects data network cables to customer-provided switches
• Connects redundant power connections and powers on the nodes

**System Configuration Phase

• Configures the Management and Data network IP addresses
• Configures IPMI addresses
• Configures the DNS and NTP addresses
• Configures Client provided credentials, or a password mutually agreed to and documented
• Verifies the system configuration matches with Pre-Site Checklist
• Verifies the connectivity to the Client internal network
• Collaborates with Client to integrate vCenter with Rubrik application
• Configures and verifies the authentication services with AD for user access control
• Configures the remote support tunnel feature
• Configures email alerts
• Verifies the pre-installed software from factory
• Upgrades the Rubrik application if necessary
• Validation and Handoff Phase
• Backup configuration and demonstration:
• Configures backups for up to five (5) Virtual Machine or Physical Servers:
• Demonstrates a successful backup & restore of a single Windows/Linux Virtual Machine
• Demonstrates a successful backup & restore of a single Windows/Linux Physical Server
• Demonstrates the various Data protection policies available through the default SLA Domain
• Conducts a basic product Functional Overview to familiarize the Client with the implemented solution
• Provides the user acceptance testing requirements
• Meets with the Client staff for project closure

Service Deliverables

The following deliverables are provided in connection with this Service:

• High level Project Plan
• Test Plan, which may include a basic Functional Overview
• As-Built Guide of the implementation
• Project Completion Form

**Service Exclusions **

AHEAD is responsible only for performing the Service, as described herein. All other services are considered out of scope. Please contact AHEAD for a list of specific exclusions.

**Assumptions **

AHEAD will rely on certain Assumptions in the performance of this Service. Please contact AHEAD for a list of these assumptions.