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    Joulica Analytics Platform for Amazon Connect

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    Sold by: Joulica 
    The Joulica Customer Analytics platform provides realtime customer journey analytics across all customer interaction channels. The platform provides Enterprise-grade realtime and historical reporting for Amazon Connect in addition to conversational analytics, agent scorecards and predictive outbound reporting.
    Listing Thumbnail

    Joulica Analytics Platform for Amazon Connect

     Info
    Sold by: Joulica 

    Overview

    The Joulica Customer Analytics platform provides customisable real-time and historical analytics, including for Amazon Connect and Salesforce. The analytics range from Amazon Lex and Contact Flows to full customer journey analytics, where every customer interaction throughout their journey can be correlated with business outcomes such as retention and revenue. Joulica accelerates migrations to the cloud by maintaining the critical reporting data models used by legacy contact centre solutions. Data from Amazon Connect is seamlessly integrated in real-time with other applications such as Salesforce, providing organisations with the ability to continuously optimise Business and Customer Service KPIs. The Joulica platform can also be purchased from the AWS Marketplace via a private offer. Please contact us at sales@joulica.io 

    Highlights

    • Customisable Dashboards for presenting unified Real-time and Historical Analytics
    • Analytics on Amazon Lex Performance and Contact Flow Performance
    • Customised CX Metrics with Salesforce integration

    Details

    Sold by

    Delivery method

    Delivery option
    Joulica v2.3.x Containers

    Latest version

    Operating system
    Linux

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Joulica Analytics Platform for Amazon Connect

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (1)

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    Dimension
    Description
    Cost/month
    Joulica Standard
    Joulica Customer Journey Analytics Platform Standard Deployment
    $20,000.00

    Vendor refund policy

    Refunds will be considered on a case-by-case basis. Please contact info@joulica.io  for any queries about refunds.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Joulica v2.3.x Containers

    Supported services: Learn more 
    • Amazon EKS
    Container image

    Containers are lightweight, portable execution environments that wrap server application software in a filesystem that includes everything it needs to run. Container applications run on supported container runtimes and orchestration services, such as Amazon Elastic Container Service (Amazon ECS) or Amazon Elastic Kubernetes Service (Amazon EKS). Both eliminate the need for you to install and operate your own container orchestration software by managing and scheduling containers on a scalable cluster of virtual machines.

    Version release notes

    No functional changes. Update to base images to address scan issues.

    Additional details

    Usage instructions

    Please ensure that you have a docker agent installed and if using Windows please ensure that you are using the WSL2 docker engine.

    After a successful subscription Amazon will provide the customer with Launch Instructions which provide the commands required to retrieve the docker images from the Amazon Elastic Container Registry. Follow these to pull all the images to the local Docker daemon.

    Please then complete the following instructions to initiate the deployment:

    1. Create a joulica_deploy directory on your machine, preferably in a location that has automated backups.
    2. From a shell enter this directory and run the appropriate command below. For Powershell:
      ($id = docker create 709825985650.dkr.ecr.us-east-1.amazonaws.com/joulica/be7047e9-86de-43ca-8729-e2576582293b/aws-deploy-image:1.0.16); (docker cp ${id}:/usr/aws-build/. .); (docker rm -v $id)
      For Bash:
      id=$(docker create 709825985650.dkr.ecr.us-east-1.amazonaws.com/joulica/be7047e9-86de-43ca-8729-e2576582293b/aws-deploy-image:1.0.16); (docker cp $id:/usr/aws-build/. .); (docker rm -v $id)
    3. After the command has created the deployment artefacts navigate to the new docs folder
    4. Open the document Joulica-Solution-Deployment-Guide and follow the instructions to plan and execute the deployment.

    This deployment guide will assist with the planning of the solution deployment as well as detailed instructions on how the customer can deploy the Joulica Customer Journey Analytics Platform to their own AWS account.

    If necessary Joulica will provide knowledge and support to assist with deployment of Joulica Customer Journey Analytics Platform and integration with Amazon Connect instance(s).

    For assistance please contact us at: support@joulica.io 

    Resources

    Vendor resources

    Support

    Vendor support

    For support please contact us at: support@joulica.io 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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