Listing Thumbnail

    SYDLE ONE SERVICE DESK

     Info
    Sold by: SYDLE 
    SYDLE ONE Service Desk allows you to achieve operational maturity in managing internal and external demands, to deliver a next-level end-to-end service experience to employees and customers.
    0 AWS reviews
    |
    8 external reviews
    View purchase options
    Listing Thumbnail

    SYDLE ONE SERVICE DESK

     Info
    Sold by: SYDLE 
    View purchase options

    Overview

    SYDLE ONE Service Desk brings together the tools to carry out all the best ITSM practices, while having the flexibility to adapt them to your company's needs, enabling you to deliver a next-level end-to-end service experience to employees and customers.

    Create customized service portals for different audiences - employees, customers, suppliers, and partners - to boost their experience with your brand, centralize all shared services (SSC) in one place and integrate them with all the other processes in your organization (BPMS).

    Through omnichannel customer service, agile service management, and task automation, SYDLE ONE Service Desk enables you to provide a more efficient service and speed up problem-solving, while reducing service costs and improving your customers' experience.

    SYDLE ONE is an all-in-one corporate digital platform that provides innovative solutions, enabling you to keep up with the digital transformation. In a single platform, it combines native and seamlessly integrated tools, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users' experience.

    Check out more at https://www.sydle.com/service-desk 

    For custom pricing, configurations, or EULA, please contact one@sydle.com .

    Highlights

    • Provide an agile service: offer the most diverse content formats and ensure instant replies to requests, with auto reply, posts, videos, podcasts, e-books, webinars, and others.
    • Manage service KPIs: visualize your team's performance through dashboards and analytics with number of tickets in queue, average service time (AST), and customer satisfaction (NPS).
    • Work with integrated CRM and Service Desk: these solutions combined provide a better sales and after-sales experience to your customers, making them promoters of your brand.

    Details

    Sold by
    SYDLE 
    Categories
    IT Business Management 
    Collaboration & Productivity 
    Contact Center 
    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases
    View financing details

    Pricing

    SYDLE ONE SERVICE DESK

     Info
    View purchase options
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (1)

     Info
    Dimension
    Description
    Cost/month
    Minimum 50 users.
    $30 / user
    $1,500.00

    Vendor refund policy

    All fees are non-cancellable and non-refundable except as required by law.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Service management 

    Support

    Vendor support

    Get support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Get support

    Similar products

    SYDLE ONE Platform
    By SYDLE
    SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, opening up a universe of possibilities for your business.
    View product
    SYDLE ONE ECM
    By SYDLE
    SYDLE ONE ECM combines integrated content management with processes to generate and maintain large volumes of structured, up-to-date and reliable data.
    View product
    SYDLE ONE BPM
    By SYDLE
    SYDLE ONE BPM is a low-code platform with a powerful native BPM engine that allows you to create automated, flexible and result-oriented processes for scalable and quality business.
    View product
    SYDLE ONE CRM
    By SYDLE
    SYDLE ONE CRM is a next-gen CRM solution that gets you closer to leads and customers, combining the power of 360 degrees CRM with the convenience and flexibility of an all-in-one and omnichannel solution.
    View product

    Customer reviews

    Write a review

    Ratings and reviews

     Info
    0 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    0%
    0%
    0%
    0%
    0%
    0 AWS reviews
    |
    8 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Amanda M.

    Gives useful information with analysis included

    Reviewed on Aug 20, 2024
    Review provided by G2
    What do you like best about the product?
    To the extent of the company’s digitization process, SYDLE ONE has been beneficial. These consist of the CRM and Service Desk which have been instrumental in handling customers and improving efficiency in service delivery.
    What do you dislike about the product?
    Some features such as approval settings with intricate hierarchal working flows or fine-tuned content edition are not easy to employ on portable devices.
    What problems is the product solving and how is that benefiting you?
    SYDLE ONE no longer requires separate, standalone software programs. It integrates the business processes, data, and analytics to give a unified 360 ° perspective of business for better decision making.
    Leave a comment0 comments
    Huzaifa J.

    Achieving a more coherent Data Fabric

    Reviewed on Aug 17, 2024
    Review provided by G2
    What do you like best about the product?
    SYDLE ONE presents an attractive proposition to many businesses interested in simplifying processes. The BPM and ECM features enabled me to easily configure and implement workflows as well as archive documents.
    What do you dislike about the product?
    SYDLE ONE has a problem in integrating data from some of its built-in modules. Raw data can be consolidated in a central location, often though, analyzing the data or creating a report entails using other BI applications.
    What problems is the product solving and how is that benefiting you?
    SYDLE ONE helps manage business processes and documents more efficiently and improve collaboration among employees. The current integration of data hinders a smooth flow of information across all functionalities as observed today.
    Leave a comment0 comments
    Jorge J.

    Sydle is a good solution for small businesses

    Reviewed on Sep 08, 2023
    Review provided by G2
    What do you like best about the product?
    Sydle one can be highly customizable, being adaptive for the business
    What do you dislike about the product?
    Lacks frameworks that will allow you to just implement the solution in the company using the best practices in the market for a big environment
    What problems is the product solving and how is that benefiting you?
    Sydle is capable of managing the internal process in a customizable way, where you can adjust the tool for the business itself.
    Leave a comment0 comments
    Carlos D.

    SYDLE ONE is an Outstanding BPM / ECM Platform

    Reviewed on Mar 23, 2022
    Review provided by G2
    What do you like best about the product?
    - Flexibile
    - Powerfull resources
    - Easy/Fast to implement
    - Easy to integrated with other solutions
    What do you dislike about the product?
    User Interface could be better, but it is ok
    What problems is the product solving and how is that benefiting you?
    BPM organized and integrated with RPA, OCR, IA, Integration with legacy system
    Leave a comment0 comments
    Marcelo G.

    SYDLE ONE improves enterprise business process orientation

    Reviewed on Nov 22, 2021
    Review provided by G2
    What do you like best about the product?
    I believe the platform enables end-users to understand and improve many of its flows; the interface is user-friendly, it brings flexibility to create, test, and re-use flows, easy to connect with other corporate applications.
    What do you dislike about the product?
    It requires time for the user to obtain the most of the platform, but it's connected to the cultural shift more than the technicity itself. For the first time, it doesn't sound easy if the end-user is not well educated on BPM or process-oriented. However, as the flows are created and optimized, the perception starts to change and have more engagement.,
    What problems is the product solving and how is that benefiting you?
    Mainly the network rollout and payment control on third parties, connecting different process contributors as the ONE workflow are robust. The control over the main flows has increased.
    Recommendations to others considering the product:
    On top of the software, SYDLE has excellent knowledge of Process Management.
    Leave a comment0 comments
    View all reviews