Overview
osTicket on Ubuntu 22.04 with Free maintenance support by ATH. This is a repackaged open source software product wherein additional charges apply for support. osTicket is a robust, open-source help desk and ticketing system that facilitates efficient customer support management. It allows organizations to capture, organize, and track support requests seamlessly through a web-based interface. With osTicket, support tickets can be generated via email, web forms, or phone calls, ensuring that no customer inquiry goes unanswered. The system offers a range of features, including customizable ticket views, automated workflows, and detailed reporting, all aimed at enhancing the efficiency and effectiveness of support teams. By consolidating all support requests into a single platform, osTicket helps businesses improve response times, enhance customer satisfaction, and maintain comprehensive records of customer interactions.
Highlights
- osTicket provides a powerful ticket management system that allows support staff to manage and organize tickets from multiple sources (email, web form, phone) in a centralized dashboard.
- The system offers robust automation features, including automated responses, ticket routing, and service-level agreements (SLAs).
- osTicket allows for extensive customization of ticket submission forms and data fields. Organizations can tailor these forms to collect specific information relevant to their support processes.
Details
Typical total price
$0.11/hour
Features and programs
Financing for AWS Marketplace purchases
Pricing
Free trial
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.micro AWS Free Tier | $0.001 | $0.012 | $0.013 |
t2.small | $0.01 | $0.023 | $0.033 |
t2.medium | $0.01 | $0.046 | $0.056 |
t2.large | $0.01 | $0.093 | $0.103 |
t2.xlarge | $0.01 | $0.186 | $0.196 |
t2.2xlarge | $0.01 | $0.371 | $0.381 |
t3.nano | $0.01 | $0.005 | $0.015 |
t3.micro AWS Free Tier | $0.01 | $0.01 | $0.02 |
t3.small | $0.01 | $0.021 | $0.031 |
t3.medium | $0.01 | $0.042 | $0.052 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp2) volumes | $0.10/per GB/month of provisioned storage |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
Connect to your Virtual Machine via SSH using username "ubuntu" and run the following command to update the package list: Hit of Browser: http://<ip>
sudo -i
sudo apt update
Enter the MYSQL Database detail as below: Database name: osticket Database user: osticket Database pass: ath
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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