Cognizant Case Management AI Agent for SAP

Traditional SAP Business Process Exception Management has focused on identifying and managing exceptions through application log messages, providing insights into specific issues but falling short of offering a comprehensive view of overall account health and detailed exception resolutions.

Key Limitations:

• Existing systems cannot group exceptions by service address, account, or customer level, hindering a unified view. • Current processes cannot display all exceptions, transactions, and statuses for a single customer account, obscuring a complete understanding. • Inadequate business rule definition and lack of holistic market transaction visibility generate overwhelming exception volumes. • Robust reporting and analytics capabilities are lacking, restricting informed decision-making. • Absence of guided procedures and AI-driven recommended resolutions necessitates manual intervention, delaying resolution times. By acknowledging these limitations, we can now explore innovative solutions to transform exception management, providing a more comprehensive and efficient solution – Case Management AI. Our Persona-Based Cloud Clean Core - Case Management AI offers unparalleled benefits, including: • Consistent integration with S/4HANA, ensuring robust data security and seamless interactions. • Leveraging cutting-edge Gen AI Technology through SAP AI Core, featuring AWS Bedrock, to streamline processes and amplify productivity. • Built on the HANA Cloud Vector Database, optimized for speed and reliability. • Integrated Process Automation to efficiently handle repetitive tasks, freeing up resources for strategic initiatives. • Latest UI5 and CAP technologies under HTML5 App Repository, ensuring effortless integration with SAP BTP products. • Rapid API development with RAP, consuming data from S/4HANA as the foundation, enabling agile innovation and swift responses to evolving business needs.