Traditional SAP Business Process Exception Management has focused on identifying and managing exceptions through application log messages, providing insights into specific issues but falling short of offering a comprehensive view of overall account health and detailed exception resolutions.

Key Limitations:

• Existing systems cannot group exceptions by service address, account, or customer level, hindering a unified view. • Current processes cannot display all exceptions, transactions, and statuses for a single customer account, obscuring a complete understanding. • Inadequate business rule definition and lack of holistic market transaction visibility generate overwhelming exception volumes. • Robust reporting and analytics capabilities are lacking, restricting informed decision-making. • Absence of guided procedures and AI-driven recommended resolutions necessitates manual intervention, delaying resolution times. By acknowledging these limitations, we can now explore innovative solutions to transform exception management, providing a more comprehensive and efficient solution – Case Management AI. Our Persona-Based Cloud Clean Core - Case Management AI offers unparalleled benefits, including: • Consistent integration with S/4HANA, ensuring robust data security and seamless interactions. • Leveraging cutting-edge Gen AI Technology through SAP AI Core, featuring AWS Bedrock, to streamline processes and amplify productivity. • Built on the HANA Cloud Vector Database, optimized for speed and reliability. • Integrated Process Automation to efficiently handle repetitive tasks, freeing up resources for strategic initiatives. • Latest UI5 and CAP technologies under HTML5 App Repository, ensuring effortless integration with SAP BTP products. • Rapid API development with RAP, consuming data from S/4HANA as the foundation, enabling agile innovation and swift responses to evolving business needs.