Overview
MiT Systems provides premium technical support and maintenance options to address the most time-critical issue resolution requirements. MiT’s support escalation process is designed to ensure that the customer’s issues and concerns are addressed in a responsive timeframe based on its severity to the customer’s operations and its priority within MiT’s support environment. Although the M Cloud ERP solution is a thoroughly tested and proven enterprise application, we offer two premium support options if an issue should arise:
Select Level - [M-F 8 AM - 6 PM PST, Weekends 10 AM - 4 PM PST] 2 Hour Response Time
Enterprise Level - [24x7 Including Holidays] 1 Hour Response Time
Pricing
Contact seller for pricing details.
Highlights
- Expedited technical support response time with dedicated MiT customer care specialist.
- Influence over product roadmap items and delivery timeline.
- 24x7 Including Holidays available at the Enterprise Support Level.
Details
Pricing
Custom pricing options
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For more information on the premium support services available, please contact an MiT Systems customer care specialist who can provide an assessment to determine which support option is best for your organization.
- Phone: 714-992-5262
- Email: support@mitsys.com
- Contact us URL: www.mitsys.com/contact
