Vyntelligence: New Service Requests - Vyn SmartVideoNotes

Empower customers with a no-app download solution to remotely provide video survey information, so that you can more accurately estimate and quote for installation services. Manage the entire customer journey end-to-end with Vyn SmartVideoNotes. Reduce site visits and carbon miles.

Accessed via a simple SMS text, email or even a QR code scan, the customer can simply 'show & tell' where they want their connections and the surrounding environment with their smartphone, instead of filling out lengthy forms.

The resulting short, guided, smart video enables your expert teams to remotely visualize the customer connection request, address any challenges and provide an accurate quotation.

Adding Vyn SmartVideoNotes brings a richer dimension to your customer engagement processes, reducing friction for the customer in key business processes and helping to ensure better customer service and operational performance.

The platform enables customers and field staff to capture guided video notes and data about their required connection, enabling remote office assessment and quotation of their requirements - improving SLA's by eliminating the need for multiple site verification visits.

Provide Quotes More Accurately and Deliver New Connections More Quickly

• Your customers receive faster validation of their suitability for their requested service - Agents can view and identify issues preventing a possible install and call the customer to rectify.
• Your agents have more data to make right first time quotations without a site visit, making it faster to get a more accurate price to the customer.
• Your delivery teams can view the site and agreed quotations all through the Vyn tool and arrive equipped and informed to deliver the job right first time.

Reduce Wasted Visits

• Engage customers in proving the quality of 'self-lay' utility installations or site clearance before your teams arrive to complete their tasks.
• Better manage missing components through video
• Reduce failed visits due to stronger controls on site readiness before you arrive on site (e.g. Validating skip removal).
• Reduce fraudulent returns - video evidence ensures the right item and only legitimately damaged/faulty items are returned.

For the Operation

• Reduce carbon miles and time lost visiting sites to execute repetitive location surveys
• Provide a 24x7 way for customers to video record their EV charger, Heat Pump, Solar or Energy Connection requirements, reducing peaks in contact events
• Enable agents to review video surveys prior to speaking to customers to have more informed customer conversations by 'saying what they see'
• Enable collaboration between quotation teams, customers and installer teams
• Enable a digital record for second line delivery/build teams to receive their work quickly with complete preservation of data
• Reduce aborted visits by enabling pre-site checks to ensure the customer has cleared the site before you attempt to visit and complete installation.
• Build an AI knowledge base of issues and resolutions and gain insight from analytics dashboards to provide business value.

Enrich your human decisions with Automated AI Annotation and Labeling Vyntelligence uses a combination of AI Speech-to-Text, Computer Vision and industry specific domain models to identify issues and help your agents or technicians identify problems.

Architecture Info Vyntelligence is a complete SaaS product running on AWS and can be delivered as a standalone application or integrated into your existing enterprise solution using our open API architecture;

• Vyntelligence supports integration to enterprise grade applications including Salesforce, SAP, IBM Maximo, Oracle Field Service
• Vyntelligence's open API structure enables integration to other compatible applications - subject to negotiation.